What are the responsibilities and job description for the Enrollment Advisor position at Boundless Learning?
At Boundless Learning we are empowering our customers to deliver exceptional experiences that expand opportunities for learners around the world. We put learner success at the heart of everything we do, empowering our partners to deliver personalized, learner-centric experiences that boost access and create economic mobility. At Boundless Learning you'll have the opportunity to collaborate with passionate, diverse teams, where your ideas are valued, and your expertise is respected. Join us on this meaningful journey towards transforming education and making a lasting difference in the lives of learners worldwide.
Summary
Consultative position focused on facilitating prospective students through the application, enrollment, and onboarding journey for bachelors, masters and/or certificate programs. The Enrollment Advisor will discover the needs and concerns of prospects, demonstrate how our programs can best meet those needs, and support the prospective students through the admissions process to include registration completion and program start. Work collaboratively in a team focused environment to meet the needs of the prospective students and the Academic Partner.
Responsibilities
Specific duties and responsibilities include, but are not limited to, the following. Other duties and responsibilities may be assigned.
Summary
Consultative position focused on facilitating prospective students through the application, enrollment, and onboarding journey for bachelors, masters and/or certificate programs. The Enrollment Advisor will discover the needs and concerns of prospects, demonstrate how our programs can best meet those needs, and support the prospective students through the admissions process to include registration completion and program start. Work collaboratively in a team focused environment to meet the needs of the prospective students and the Academic Partner.
Responsibilities
Specific duties and responsibilities include, but are not limited to, the following. Other duties and responsibilities may be assigned.
- Consistently achieves daily targets pertaining to call volume, customer service time, initial contacts, new applications, and new completed files as established by the Enrollment leadership team.
- Achieves term enrollment targets assigned per program.
- Meet the Call/SMS/Email Quality Score as communicated by enrollment leadership
- Consistently participate in 1:1 coaching interactions with direct line manager while being self-aware of current performance, insights and actions needed to improve
- Effectively communicate with prospective students via call campaigns, SMS, chat and emails regarding the online program.
- Build and manage a mature, active pipeline of leads
- Advise prospective students using a consultative enrollment process, with the goal of determining if the program is a fit for their educational needs.
- Effectively follow departmental lead management guidelines for all leads.
- Utilize database tools to efficiently track each interaction and the progress of all assigned leads.
- Effectively communicate trends, quality of leads, and program updates with appropriate departmental team members.
- Adhere to Title IV and FERPA compliance standards.
- Consistently conduct self-audits to ensure efficiency and consistency of database.
- Monitor application process to ensure effective communication in tandem with application deadlines.
- Maintain minimum standard database audit scores.
- Update database system to reflect current/upcoming term information (email templates, enrollment periods, filters, etc.).
- Requires the ability to have a flexible schedule, including weekends and evenings to accommodate student, departmental and company's needs. This may include working more than 40 hours a week, at overtime compensation rate.
- 4-year degree from an accredited institution and/or appropriate combination of education and significant experience
- Experience within a sales-focused distributed contact center, inside sales, and/or customer service is preferred
- General knowledge of college admissions and recruitment is preferred
- Exemplary verbal and written communication skills
- The ability to multi-task and work well under pressure with tight timelines
- Proficient in MS Office
- Ability to work the occasional evening until 9:00 PM, and Saturday shifts as required
- This position is based full-time in office at one of our Boundless Learning US offices (Orlando, FL or Chandler, AZ).