What are the responsibilities and job description for the Tours & Rec Teammate position at Boulevard Brewing Company?
Boulevard Brewing Company is recognized as a leader in the high-end beer segment. Boulevard Brewing Company is proud to be part of the Duvel Moortgat family of breweries which also includes Duvel USA and Brewery Ommegang. As the fourth largest craft brewery by volume in the United States, our beers and cocktails are built by our people, who are bound together by a devotion to our products and customers.
SUMMARY
SUMMARY
Boulevard Brewing Company is looking for skilled and friendly individuals to add to our team. These positions play a major role in creating and providing a satisfactory customer experience for our visitor center. The Tours & Rec teammate will work part time positions including bartender, host, tour guide, barback, porter and kitchen spots available. Weekends and evening availability required.
DUTIES & RESPONSIBILITIES
- Welcome guests, guide them through our space, beers and food menu
- Be an advocate of Boulevard Brewing Company
- Be knowledgeable on our beer, merchandise, facilities and community
- Pour beer in a professional and friendly manner
- Greet and Interact with guests, take orders and serve snacks
- Assess guests needs and preferences and make recommendations
- Check guest identification to verify they are of legal drinking age
- Deliver completed orders to guests throughout the Beer Hall, Tasting Room, and Rec Deck
- Identify customer issues and take necessary steps to correct them
- Help maintain a clean and organized window, kitchen, and beer hall
- Host groups in our public facilities including room setup/clean up, drink and food orders, and general support
- Follow all opening and closing instructions
- Pour samples for tour guests, upholding beer service standards
- Bus tables, wash glassware, change kegs and maintain a clean & organized workplace
- Follow SMART guidelines for responsible serving
KNOWLEDGE, EXPERIENCE AND ABILITIES REQUIRED
- Strong customer service and skills
- A passion for craft beer
- An interest in learning, asking questions, and demonstration knowledge to others
- Ability to keep up with a fast paced, high volume environment
- Strong communication and interpersonal skills
- Previous restaurant / hospitality experience preferred
- Must be 21 years of age
- Embrace the Duvel Moortgat values: Passion, Quality, Sustainability, & Integrity
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
PHYSICAL REQUIREMENTS
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
PHYSICAL REQUIREMENTS
- Requires continuous standing and walking
- May involve occasional lifting and carrying
- Must be able to communicate effectively (verbal and written)
- Requires good vision and hearing
- Required to regularly reach overhead, squat and bend
- Carrying and lifting 15 - 50lbs