Physical Therapy Front Desk Supervisor

Job Type

Full-time

Description

Job Overview: Join our Physical Therapy team as a Front Desk Supervisor. You’ll welcome and support patients while leading the front desk team to ensure smooth clinic operations. In this role, you’ll manage check-ins and check-outs, oversee patient scheduling and paperwork within our EMR, handle incoming calls and payments, and guide clerical staff to align workflows with departmental and organizational goals. If you’re a hands-on leader who delivers great patient experiences and enjoys supporting a busy clinical environment, we’d love to meet you.

Department: Front Desk/ PT

Reports To: Practice Manager

Supervises: Physical Therapy Front Desk Team

Schedule/Type: Full-time, non-exempt, onsite; Monday–Friday

Wage: $23–$32 per hour, commensurate with experience

Bonus Eligibility: No

Requirements

Primary Job Responsibilities:

• Communicating and enforcing values, policies, and procedures; assisting with training, coaching, counseling, disciplinary actions, and communication needs; and planning, monitoring, appraising, and reviewing job performance as requested.
• Supervises front desk employees, including, but not limited to: coordinating schedules and arranging coverage for PTO requests and last-minute sick time.
• Provides excellent service to all customers (internal and external) with a positive, helpful attitude.
• Performs receptionist duties in conjunction with supervisory responsibilities, including, but not limited to: greeting and interacting with patients, staff, and visitors in a prompt, professional, and friendly manner; verifying patient demographics; and securing signatures on authorizations and other required forms.
• Handles incoming and outgoing telephone calls to schedule patient appointments.
• Uses the EMR system to match provider availability with patients’ scheduling preferences.
• Collects payments from patients, including researching balances when needed, providing accurate change, documenting receipts, and processing credit card payments.
• Assists the front desk and billing department with obtaining authorizations and verifying benefits as needed.
• Effectively communicates with patients and staff to support patient care; answers non-medical questions and provides routine non-medical instructions to ensure continuity of care, including coordinating with other departments regarding orders, insurance, and scheduling.
• Oversees the ordering, receiving, stocking, and distribution of office supplies for the assigned department.
• Ensures the reception area is tidy, organized, and clean; opens and closes the office as needed.
• Adheres to HIPAA policies at all times.
• Performs other duties as assigned.
  
  

Requirements:

• Minimum three to five years of scheduling experience, with one year of experience in a physical therapy setting.
• High school diploma or GED; associate degree preferred
  
  

Knowledge

• Physical and occupational therapy scheduling protocols
• Basic medical terminology for interpreting orders and patient needs
• Patient confidentiality and HIPAA requirement
  
  

Skills

• Training and supporting front desk staff on scheduling systems
• Evaluating performance and providing feedback
• Serving as a resource for scheduling questions and EMR use
  
  

Abilities

• Communicating instructions clearly
• Collaborating effectively with providers and staff
• Analyzing data and recommending improvements
• Proficient use of Microsoft Office and practice management software
  
  

Company Paid Benefits:

Basic Life/AD&D –Guardian

16 days of PTO per year

7-7.5 paid holidays per year

EAP

401(k) Safe Harbor Contribution

Benefit Options Requiring Employee Contributions:

• Medical
• HSA and FSA
• Dental
• Vision
• Short-Term Disability
• Voluntary Life and AD&D
• Flex Spending Accounts
• General Purpose Healthcare FSA
• Optional Protection Benefits (Accident, Hospital Indemnity, Cancer Care and Critical Illness Insurance)
• 401K
  
  

Closing Date: December 31st, 2025

Boulder Centre for Orthopedics is proud to be an Equal Opportunity employer. We are committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, sex, national origin, age, disability, genetic information, marital status, sexual orientation, gender identity or expression, veteran status, or any other characteristic protected by applicable law. Our hiring decisions are based solely on qualifications, merit, and business needs. We encourage diverse candidates to apply and welcome the opportunity to build a talented and inclusive workforce. In our recruitment and employment practices, we adhere to applicable federal, state, and local laws, ensuring fairness and inclusivity in all aspects of employment. We value diversity and believe that a diverse workforce enhances our ability to serve our patients and community effectively. All qualified individuals are encouraged to apply, regardless of background or identity.

Salary Description

$23–$32 per hour, commensurate with experience