What are the responsibilities and job description for the Medical Receptionist (Urgent Care Weekends) position at Boulder Medical Center?
You're More Than a Front Desk. You're the Face of Our Practice.
From greeting patients and answering phones to coordinating check-ins and check-outs, you'll help create a positive experience at every visit. If you're personable, dependable, organized, and enjoy helping others, we want to hear from you!
Boulder Medical Center (BMC) is a local, independent, physician-owned medical group with more than 20 primary and specialty care departments, 90 providers, and 325 clinical and support professionals. We currently serve patients at locations in Boulder, Louisville, Longmont, and Erie.
Summary:
BMC is seeking a customer service-oriented Medical Receptionist (Patient Access Associate) to join our Urgent Care team. This part-time position is scheduled for 16 hours per week and provides weekend coverage on Saturdays and Sundays.
Urgent Care is a fast-paced environment that provides timely, compassionate care for patients with minor injuries, illnesses, and other same-day medical needs. This role is ideal for someone who enjoys interacting with patients, multitasking, and delivering exceptional customer service.
Job Perks:
- Full-time employees are eligible for medical / dental / vision, flexible spending, and company-paid life insurance as well as several voluntary benefit options, 401(k), Paid Time Off (PTO) and six (6) paid holidays annually.
- Day shift schedules.
- Experience working with both primary care and specialty care clinics.
Job Duties:
- Answers the telephone promptly, evaluating patient needs to determine appointment type.
- Summarizes appointment details prior to ending the phone call.
- Manages all phone functionalities such as transfers, placing callers on hold, forwarding phone to afterhours message system, etc.
- Accurately records patient name, numbers and demographic information using correct spelling and punctuation.
- Schedules / reschedules / cancel appointments according to provider preference and scheduling protocol.
- Navigates and operates Electronic Medical Records system, arriving patient for appointments and inputting relevant information as needed.
- Must use good judgment, professionalism and discretion when screening telephone calls, answering inquires and relaying appropriate information.
- Ability to work under pressure and maintain phone etiquette using tact and diplomacy.
- Must have excellent customer service and communication skills.
- Strong computer and data entry skills.
- Must possess strong grammar and spelling ability as well as the ability to read, write and understand the English language.
- Neat, well-groomed appearance and courteous manner.
- Knowledge of medical terminology and HIPAA compliance, preferred.
Education
- High school diploma or equivalent
- Associates Degree or some college coursework in Business or Healthcare Administration, preferred.
Experience
- One (1) year of previous work experience involving public contact, preferably with heavy phone experience.
- Previous experience with patient scheduling in a hospital or clinic setting preferred.
- Bi-lingual ability (Spanish), a plus.
The starting hourly pay range for this position is commensurate with experience:
- $17.19 - $22.92/hour
This position will be posted for a minimum of three days, subsequently until filled.
- Boulder, CO.
Salary : $17 - $23