What are the responsibilities and job description for the Medical Receptionist / Patient Access Associate (Full-Time) - Boulder County, CO position at Boulder Medical Center?
You're More Than a Front Desk—You're the Face of Our Practice.
From answering the phone and welcoming patients to coordinating check-ins and check-outs, you'll help set the tone for every patient's experience. If you're personable, dependable, organized, and ready to make a difference every day, we want to hear from you!
About Boulder Medical Center
Boulder Medical Center (BMC) is a local, independent, physician-owned medical group with more than 90 doctors and medical professionals working together across five medical offices. Our teams provide a wide range of care—from everyday health needs to specialized medical care—with the support of more than 325 team members.
Founded by 10 physicians in 1949, BMC has grown while staying true to our local roots and commitment to our community. Today, we have two locations in Boulder, as well as offices in
Louisville, Longmont, and Erie.
About the Role
Boulder Medical Center is seeking customer service-oriented candidates to join our collaborative Medical Receptionist team, also known internally as our Patient Access Associates. If you enjoy helping people, staying organized, and creating a welcoming experience, this is an opportunity to bring your customer service skills into a healthcare setting.
We are hiring for multiple BMC clinic locations throughout Boulder County. While the specific specialties and patient populations vary by location, Medical Receptionists/Patient Access Associates play an important role in creating a welcoming, organized experience for every patient.
These are typically full-time, benefit-eligible, day-shift positions working Monday-Friday, with rotating Saturday mornings depending on the clinic. Part-time opportunities may also be available at select locations.
As a Medical Receptionist, you'll be one of the first people our patients interact with. You'll answer phones, welcome and check in patients, schedule appointments, help patients navigate their visits, and support our medical teams behind the scenes. You'll have the opportunity to work with a variety of medical specialties and learn more about healthcare along the way.
What We Offer
- Medical, dental, and vision insurance for eligible full-time and part-time employees.
- Flexible spending accounts and company-paid life insurance for eligible full-time employees.
- A variety of voluntary benefit options.
- 401(k) retirement plan.
- Paid time off (PTO) for eligible full-time employees.
- Six paid holidays annually for eligible full-time employees.
- Holiday pay for eligible part-time employees when regularly scheduled to work on an observed holiday.
- Day-shift schedules with Monday-Friday hours and rotating Saturday mornings, depending on the clinic.
- The opportunity to gain experience working with a variety of medical specialties, including both primary care and specialty care clinics.
- A collaborative team environment where you'll work alongside doctors, medical professionals, and support staff.
- Answer incoming calls promptly and professionally, listen to patient needs, and determine the appropriate appointment type.
- Use good judgment, professionalism, and discretion when screening calls, answering questions, and relaying appropriate information.
- Clearly communicate appointment details and make sure patients understand when and where they need to arrive.
- Manage multiple phone functions, including transfers, holds, and after-hours routing.
- Accurately enter and update patient names, contact information, and other important details.
- Schedule, reschedule, and cancel appointments while following established scheduling guidelines.
- Welcome patients and provide a friendly, professional experience from check-in through check-out.
- Use our electronic medical records system to check patients in and out, update information, and document relevant details.
- Support scheduling and other administrative needs across the clinic.
- Work collaboratively with doctors, medical professionals, and other team members to help create a smooth experience for every patient.
- Excellent customer service and communication skills.
- The ability to work under pressure while maintaining a friendly, professional phone manner.
- Strong judgment, tact, diplomacy, and discretion when communicating with patients and team members.
- Strong computer and data-entry skills, with the ability to learn new systems.
- Strong grammar and spelling skills and the ability to read, write, and communicate effectively in English.
- A neat, professional appearance and courteous manner.
- The ability to handle confidential information with professionalism and discretion.
- Knowledge of medical terminology and HIPAA compliance is preferred, but not required.
- Previous healthcare or medical office experience is helpful, but we also welcome candidates with strong customer service experience who are interested in building a career in healthcare.
Education
- High school diploma or equivalent required.
- Associate degree or some college coursework in Business, Healthcare Administration, or a related field preferred.
- At least one year of work experience involving public contact, preferably with significant telephone or customer service responsibilities.
- Previous experience with patient scheduling in a hospital or clinic setting is preferred.
- Bilingual Spanish-speaking ability is a plus.
- The starting hourly pay range for this position is $17.19-$22.92 per hour, commensurate with experience. The full pay range for this position is $17.19-$25.79 per hour.
- This position will be posted for a minimum of three days and will remain posted until filled.
- Boulder County, Colorado — Multiple BMC Clinic Locations
- This position may be available at BMC locations in Boulder, Louisville, Longmont, and Erie. Specific location and schedule will be discussed during the hiring process.
Salary : $17 - $23