IT System Technician

Description

Boulder Imaging is seeking an IT Systems Technician to help deliver and support our end-user environment, covering desktop and laptop systems, business systems and applications, and assist with system builds for our cutting-edge machine vision/AI inspection technology. This role will assist with end-user support, the configuration and delivery of PC and server systems for various projects, and use tools for server configuration, troubleshooting, and diagnosing software, networking, and hardware issues. This role will also assist with IT Operations, Service Delivery, Configuration Management, and documentation.

Requirements

• This position will be the first point of contact for Windows Desktop related issues and helpdesk.
• Implement, support, and document (i.e. inventory) laptops, desktops, and server systems (chiefly running Microsoft Windows with some Linux) and other IT equipment (docking stations, monitors, UPS, etc.).
• Perform initial system configurations and deployments for new employees and device upgrades.
• Ensure end-user systems, applications, and tools perform as needed.
• Assist with new user on boarding and IT training.
• Conduct regular system patching, updates, and upgrades.
• Monitor system configuration to prevent interruptions and breakdowns.
• Assist with automation improvements and system deployments.
• Follow procedures for installation, configuration, and Quality Assurance and complete the related quality records for product systems.
  
  

Qualifications And Skills

• Knowledge of and proficiency in PC configurations and PC software including Microsoft Office 365 applications.
• Strong problem-solving abilities.
• Ability to troubleshoot power, network, and system-oriented challenges.
• Experience with server hardware (Supermicro/Dell).
• Experience with out of band server management (Supermicro IPMI/Dell iDRAC).
• Experience with Microsoft Hyper-V virtualization.
• Experience with bare metal imaging solutions.
  
  

Preferred Not Required

• Prior experience in computer vision, wind energy, or manufacturing industries.
  
  

Key Attributes

• Strong organizational, documentation, and written and oral communication skills.
• Self-motivated with an aptitude to learn new technology.
• Comfortable in solving problems that are complex, abstract, or vague.
• Passion for working with cutting-edge technical applications while delivering quality customer service.
• Highly motivated and willing to devote time and effort to accelerated learning.
• Ability to meet pressing deadlines
• Excellent attention to detail.
• Ability to establish and maintain effective working relationships with fellow employees: approachable, enthusiastic, and collaborative.
• Optimistic and capable of maintaining a positive attitude in occasionally stressful situations.
• Sense of humor and self-awareness: introspective enough to recognize we are all human.
• Ability to work autonomously and experienced enough to ask for help.
  
  

Education And Work Experience

• Associate’s degree in computer science, or related certifications.
• Ideally 2-5 years of experience in related fields such as desktop support and basic server configuration and deployment.
  
  

Benefits

• Medical insurance plans through United Healthcare
• Supplemental GAP insurance
• Vision and dental plans through Humana
• 401(k) plus fully vested match
• Employer paid LTD, Life and AD&D insurance
• Voluntary STD insurance with no EOI
• Voluntary accident and additional life/AD&D insurance
• Several EAPs to help with a variety of personal needs