Wildfire Partners Program Specialist II

Description

Boulder County Community Planning and Permitting Department is seeking to hire a Wildfire Partners Program Specialist II. Boulder County is seeking candidates to hire a Program Specialist II. In this position we are looking for candidates that are passionate about wildfire mitigation, community engagement, climate adaptation and/or providing the best in customer services. Wildfire Partners, the county’s mitigation program, is a nationally recognized, public-private partnership to help residents prepare for wildfire. The program specialist is a primary point of contact for over 4,000 participating homeowners and plays a highly visible role throughout the county in our efforts to help create fire adapted communities.

The Program Specialist II for Wildfire Partners is the journey level classification in the Program Specialist series. The Program Specialist II performs a variety of complex Wildfire Partners professional duties requiring independent judgment and thorough knowledge of the program. The primary duty of this position includes the exercise of discretion and independent judgement with respect to matters of significance.

This is a full-time, benefited position that will work Monday - Friday 8:00am - 4:30pm. This position will work a hybrid schedule working both remotely at 2045 13th St, Boulder, Colorado. Under Fair Labor Standards Act (FLSA) guidelines, this position is exempt.

Boulder County requires its employees to reside in the state of Colorado as of the first day of work.

Hiring Salary Range: $63,828.00 - $77,886.00 Annually

Tentative Hiring Timeline

• Phone Screening: Week of September 28th
• First Round Interviews: Week of October 5th
• Second Round Interviews: Week of October 12th
• Reference Check: Week of October 12th
  
  

New employees receive an 80-hour bank of vacation at the time of hire, in addition to 8 hours of both vacation and medical leave accruals each month (Must not have been employed at Boulder County during the 12 months prior to re-hire date to qualify). Boulder County offers bountiful benefits, including pension contributions.

Boulder County employees may qualify for Public Service Loan Forgiveness (PSLF). Visit studentaid.gov for more information.

Examples of Duties

• Answer the Wildfire Partners designated phone line and respond to inquiries to the general email account, answering questions about program offerings, process, and requirements
• Review home assessment applications and enroll accounts
• Schedule home assessments, inspections, site visits, tours and other appointments
• Generate home assessment and inspection reports and issue Wildfire Partners certificates
• Provide project management support for updates to the home assessment, financial assistance, and new future programs
• Help support recruitment, marketing, education and communications efforts including direct mail, and email marketing efforts
• Provide troubleshooting and technical support for program equipment, software, and apps as needed
• Attend community meetings and other Wildfire Partners events
• Perform program administrative duties such as producing reports, collecting fees and receipts, ordering supplies, and performing “office” functions
• Perform other duties as assigned to support the Wildfire Partners program
• Perform related duties as required and as department or division needs evolve
• Performs related work, as required
• May be reassigned during emergency situations
  
  

Required Qualifications

PLEASE NOTE: When completing your application describe all relevant education and experience, as applications are assessed based on the required qualifications listed. Resumes and other attachments are not accepted in lieu of completed applications and will not be reviewed in the initial screening process. Any personally identifiable information (PII) such as name and address will be redacted from applications that meet the minimum screening requirements and are forwarded to the hiring manager. If the hiring manager selects you to advance in the hiring process, your attachments will then be shared with the hiring team.

Education & Experience

Boulder County is looking for well qualified candidates to fill our positions. Any combination of relevant education and experience is encouraged. In this position, we are looking for a minimum of:

• 6 years of combined education and experience which can include degrees in natural resource management, communications, or related fields, and/or experience in related programs
  
  

Driver's License

Additional related education may count towards required experience.

• Applicants must have a valid driver's license and a clean driving record
• For more information regarding a clean driving record, please click here.
  
  

Background Check

• A job offer is contingent on passing a background investigation
  
  

Supplemental Information

Preferred Qualifications

• Customer service experience; answering phones and responding to email and text inquiries
• Familiarity with Wildfire Partners or similar mitigation, resilience or climate action programs
• Experience working with Salesforce and ESRI’s Survey 123
  
  

Knowledge, Skills, & Abilities

• Ability to work and communicate effectively with other employees, agencies, groups and the public
• Must be adaptable to performing calmly and competently under stress and when confronted with persons acting under stress
• Customer data management
• Scheduling proficiency
• Ability to work in a fast-paced office environment
• Attention to detail
• Effective record keeping skills
• Effective verbal and written communication
  
  

Boulder County is a workplace dedicated to supporting individuals and families of all types and to fostering a diverse, inclusive, and respectful environment for all employees. We prohibit unlawful discrimination against applicants and employees on the basis of race, color, religion, gender, gender identity, national origin, age, disability, socio-economic status, sexual orientation, genetic information, or any other status protected by applicable federal, state, or local law.

Benefits

As well as offering competitive pay and a caring work environment, Boulder County offers employees an array of benefits. For all FTE and Term employees, we provide:

• Outstanding options of comprehensive health plans that include vision and dental coverage. Information can be found HERE.
• Additional Benefits include
• Family-forming benefits- infertility treatment, adoption and surrogacy reimbursements
• 12 weeks Paid Caregiver leave
• Breast feeding friendly-work environment
• Infants-at-work policy
• Access to LifeMart and Benefits Hub discount hub, including discounts on childcare centers, event tickets, travel and more!
• Access to a nationally-recognized wellness program
• Employee Assistance Program
• PERA 401k
• Social Security retirement plans
• Additional Life and Disability Insurance
• Critical Illness and Accidental Insurance
• County-paid tuition assistance
• Eligible for PSLF- Public Service Loan Forgiveness
• Free EcoPass
• Hospital Indemnity
• ID Theft Protection
• Pet Insurance
• 8 Hours of Paid Public Service Leave
• Generous paid time off
• Holidays
• New Year's Day
• Martin Luther King's Birthday January
• Presidents' Day
• Memorial Day
• Juneteenth
• Independence Day
• Labor Day
• Indigenous People's Day
• General Election Day November (first Tuesday after the first Monday, even years)
• Veterans' Day
• Thanksgiving Day November
• Friday after Thanksgiving*
• Christmas Eve- ½ day (full day off depends on day of the week)
• Christmas Day
• New Year’s Eve- ½ day (full day off depends on day of the week)
• Vacation**
• 80-hour bank of vacation at the time of hire
• Eight hours of vacation per month for the first year of continuous service, then accrue twelve hours of vacation per month after the first year of continuous service.
• Medical**
• Eight hours of medical leave for each month employed.
• PERA- The County and all employees pay into both Social Security and PERA
• Employer contribution to Social Security: 7.65% of salary
• Employer contribution to PERA (Local Government Division- most county employees: 15.80%
• The District Attorney’s Office observe Francis Xavier Cabrini Day on the first Monday in October and omit the Friday after Thanksgiving
• Vacation and Medical leave are based off of full time FTE accruals. Part-time FTE/term employees accrue leave based on the percentage of time they work.
  
  
01

Do you have a valid driver's license and clean driving record? (Required)


• Yes
• No
  
  
02

Please describe how you meet the minimum requirement of 6 years of combined education and experience which can include degrees in natural resource management, communications, or related fields, and/or experience in related programs.

03

Describe 1) your experience answering questions from customers, especially over the phone and using email, and 2) a specific example of when you provided excellent customer service in a professional setting.

04

Summarize your technical skills working with Customer Relation Management systems, databases, Microsoft Office software, iPads, ESRI Survey 123, email marketing services, online scheduling software and other related programs and tools.

05

Describe a successful project that you managed or assisted in managing. Reflecting on that experience, what types of issues arose and how did you resolve those issues?

06

Describe an accomplishment where your organizational skills were critical to your success.

07

Summarize your experience(s) with wildfires, wildfire mitigation, and/or Wildfire Partners.

08

What does diversity mean to you?

09

What kinds of experiences have you had working with others with different backgrounds than your own?


• Required Question