Motor Vehicle Title Clerk

Description

The Boulder County Clerk and Recorder's Office is seeking to hire two (2) Bilingual Motor Vehicle Title Clerks. The Clerk and Recorder’s Office is proud to serve our community through three divisions: Motor Vehicle, Recorder, and Elections. We are known for our commitment to our core values of accountability, adaptability, alignment, equity and inclusion and service.

We are looking for two (2) bilingual (Spanish) Motor Vehicle Title Clerks who share our passion for public service and want to help provide the best possible experience for the people of Boulder County.

The focus of the Motor Vehicle division is titling and registering all vehicles in the county and issuing disability placards. Our 45 team members work in three locations—Boulder, Longmont, and Lafayette.

We are looking for someone who enjoys working with people, is a great teammate, and can balance friendly, efficient, and accurate service with adherence to compliance of statute and rules. You should be comfortable with data entry, pay close attention to details, and be able to quickly learn and apply complex rules. You should also exhibit a commitment to engagement with diverse groups of people, including the public and co-workers, with the intention to listen and to foster opportunities for equity and inclusion.

We value a positive, engaging, and collaborative workplace. We are committed to advancing our skills, increasing efficiency and effectiveness, and maintaining wellness.

Uploading a resume and cover letter is optional.

This is a full-time, benefited position that will work Monday - Thursday 7:00am - 5:30pm. This position will work out of any of three locations: 1750 33rd St, Boulder; 529 Coffman St, Longmont; 1755 S Public Rd, Lafayette. Under Fair Labor Standards Act (FLSA) guidelines, this position is non-exempt (eligible for overtime).

Boulder County requires its employees to reside in the state of Colorado as of the first day of work.

Hiring Salary Range: $52,008.00 - $57,150.00 Annually

Tentative Hiring Timeline

• Phone Screening: Week of August 31st
• First Round Interviews: Week of September 7th
• Second Round Interviews: Week of September 14th
• Language Proficiency Test: Week of September 21st
• Reference Check: Week of September 14th
  
  

New employees receive an 80-hour bank of vacation at the time of hire, in addition to 8 hours of both vacation and medical leave accruals each month (Must not have been employed at Boulder County during the 12 months prior to re-hire date to qualify). Boulder County offers bountiful benefits, including pension contributions.

Boulder County employees may qualify for Public Service Loan Forgiveness (PSLF). Visit studentaid.gov for more information.

Examples of Duties

• Compliance
• Required to research, understand, and meet Colorado Department of Revenue legislative compliance and DRIVES (Motor Vehicle) computer system rules
• Demonstrate and apply a comprehensive knowledge of the DRIVES (Motor Vehicle) computer system
• Required to understand and follow Clerk and Recorder policies and county guidelines
• Ensure confidentiality of public member’s information
• Comply with all cyber security requirements, trainings, and procedures
• Public Service
• Ensure accuracy and compliance of Motor Vehicle transactions
• Confirm and clarify understanding of public needs (in person, email, or phone)
• Research, review state statutes, rules and regulations and stay current
• Demonstrate excellent customer service when working with the public
• Complete VIN inspections following safety guidelines and in designated spots
• Recommend to your supervisor and manager how to provide better service, accessibility, and equity and inclusion; incorporate feedback from the public and from your own experience
• Process and Procedure requirements
• Provide input about how to update SOPs (Standard Operating Procedures)
• Meet speed and accuracy expectations for counter and phone transactions in accordance with training plan milestones
• Additional Responsibilities
• Performs related work, as required
• May be reassigned during emergency situations
  

Required Qualifications

PLEASE NOTE: When completing your application describe all relevant education and experience, as applications are assessed based on the required qualifications listed. Resumes and other attachments are not accepted in lieu of completed applications and will not be reviewed in the initial screening process. Any personally identifiable information (PII) such as name and address will be redacted from applications that meet the minimum screening requirements and are forwarded to the hiring manager. If the hiring manager selects you to advance in the hiring process, your attachments will then be shared with the hiring team.

Education & Experience

Boulder County is looking for well qualified candidates to fill our positions. Any combination of relevant education and experience is encouraged. In this position, we are looking for a minimum of:

• A high school diploma, or equivalent
  
  

AND

• 2 (two) years of office experience which may include retail, restaurants, banking, healthcare, and other sectors
  
  

Background Check

• A job offer is contingent on passing a background investigation
  
  

Bilingual Skills

• Applicants must demonstrate English and Spanish fluency at the time of the pre-employment screening process. Spanish language proficiency will be determined through standardized verbal demonstration. (tier 2 will be verbal)
• Additional compensation will be provided based on the use of bilingual skills.
  
  

Supplemental Information

Preferred Qualifications

• Ability to research and interpret statute, rules, policies, and reference materials
• Prior experience using web-based software programs
  
  

Knowledge, Skills, & Abilities

• Proficiency with MS Office programs including Outlook, Word, TEAMs
• Data entry skills
• Able to assist members of the public all day while maintaining a positive attitude
• Working knowledge of modern office practices and procedures, and departmental policies and regulations
• Skill in operating office equipment and personal computers to meet the demands of the position
• Ability to work effectively with other employees and the public
  
  

Boulder County is a workplace dedicated to supporting individuals and families of all types and to fostering a diverse, inclusive, and respectful environment for all employees. We prohibit unlawful discrimination against applicants and employees on the basis of race, color, religion, gender, gender identity, national origin, age, disability, socio-economic status, sexual orientation, genetic information, or any other status protected by applicable federal, state, or local law.

Benefits

As well as offering competitive pay and a caring work environment, Boulder County offers employees an array of benefits. For all FTE and Term employees, we provide:

• Outstanding options of comprehensive health plans that include vision and dental coverage. Information can be found HERE.
• Additional Benefits include
• Family-forming benefits- infertility treatment, adoption and surrogacy reimbursements
• 12 weeks Paid Caregiver leave
• Breast feeding friendly-work environment
• Infants-at-work policy
• Access to LifeMart and Benefits Hub discount hub, including discounts on childcare centers, event tickets, travel and more!
• Access to a nationally-recognized wellness program
• Employee Assistance Program
• PERA 401k
• Social Security retirement plans
• Additional Life and Disability Insurance
• Critical Illness and Accidental Insurance
• County-paid tuition assistance
• Eligible for PSLF- Public Service Loan Forgiveness
• Free EcoPass
• Hospital Indemnity
• ID Theft Protection
• Pet Insurance
• 8 Hours of Paid Public Service Leave
• Generous paid time off
• Holidays
• New Year's Day
• Martin Luther King's Birthday January
• Presidents' Day
• Memorial Day
• Juneteenth
• Independence Day
• Labor Day
• Indigenous People's Day
• General Election Day November (first Tuesday after the first Monday, even years)
• Veterans' Day
• Thanksgiving Day November
• Friday after Thanksgiving*
• Christmas Eve- ½ day (full day off depends on day of the week)
• Christmas Day
• New Year’s Eve- ½ day (full day off depends on day of the week)
• Vacation**
• 80-hour bank of vacation at the time of hire
• Eight hours of vacation per month for the first year of continuous service, then accrue twelve hours of vacation per month after the first year of continuous service.
• Medical**
• Eight hours of medical leave for each month employed.
• PERA- The County and all employees pay into both Social Security and PERA
• Employer contribution to Social Security: 7.65% of salary
• Employer contribution to PERA (Local Government Division- most county employees: 15.80%
• The District Attorney’s Office observe Francis Xavier Cabrini Day on the first Monday in October and omit the Friday after Thanksgiving
• Vacation and Medical leave are based off of full time FTE accruals. Part-time FTE/term employees accrue leave based on the percentage of time they work.
  
  
01

Do you have a high school diploma or equivalent? (Required)


• Yes
• No
  
  
02

Please describe how you meet the minimum requirement of 2 (two) years of office experience which may include retail, restaurants, banking, healthcare, and other sectors.

03

Our office is compliance driven. There will be people who are upset by requirements, deadlines, and the fees they have to pay. Provide an example that describes how you assisted an upset client/customer. Tell us what they wanted, what you did, and the outcome.

04

What is most important to you about service? Provide a detailed example of excellent service.

05

Tell me about your experience engaging with others from a different racial background than your own. What happened and what did you learn?

06

What does diversity mean to you?


• Required Question