Human Services Eligibility Technician B

Description

Boulder County’s Department of Human Services is looking to hire a dynamic group of Human Services Eligibility Technician B staff to be part of our lobby team. As the first point of contact for residents seeking information or assistance with public benefit programs, you will play an important role in creating a positive, welcoming experience for everyone who walks through our doors.

Lobby technicians perform the full journey-level Eligibility Technician B duties: gathering and reviewing information, assisting applicants with forms and documents, explaining program requirements and rights, entering and verifying data in the Colorado Benefits Management System (CBMS), and processing initial and ongoing eligibility for Medical Assistance programs, all in a high-volume, in-person environment. This role allows you to apply your eligibility expertise while directly supporting community members face-to-face.

Our lobby staff are friendly professionals who greet residents, answer questions, accept paperwork, ensure it reaches the right team, and help process paperwork accurately. As the “face” of our team, you help set the tone for the services we provide and make a lasting impression on our community.

This is a full-time, benefited position that will work Monday - Friday 8:00am - 4:30pm. This position requires in office work most of the week (expect 3-4 days in the office) the other day could be worked remotely. In office work will include working out of one of our three different offices: St Vrain Community Hub (515 Coffman St, Longmont), Boulder Office (3460 Broadway, Boulder) and/or SE Hub (1755 S Public Road, Lafayette). Under Fair Labor Standards Act (FLSA) guidelines, this position is non-exempt (eligible for overtime).

Boulder County requires its employees to reside in the state of Colorado as of the first day of work.

Hiring Salary Range: $55,116.00 - $67,254.00 Annually

Tentative Hiring Timeline

• Phone Screening: Week of July 13th
• First Round Interviews: Week of July 20th
• Reference Check: Week of July 20th
  
  

New employees receive an 80-hour bank of vacation at the time of hire, in addition to 8 hours of both vacation and medical leave accruals each month (Must not have been employed at Boulder County during the 12 months prior to re-hire date to qualify). Boulder County offers bountiful benefits, including pension contributions.

Boulder County employees may qualify for Public Service Loan Forgiveness (PSLF). Visit studentaid.gov for more information.

Examples of Duties

• Gathers and reviews financial, household, and other eligibility information from applicants in person
• Assists applicants in completing forms and securing documents and verifications
• Informs applicants and recipients of program requirements, benefits, responsibilities, and appeal rights
• Explains ongoing changes in laws and regulations affecting eligibility
• Enters and verifies applicant and case data in CBMS and related systems
• Screens, accepts, and routes paperwork accurately to appropriate teams
• Processes real-time case changes for Medical and SNAP programs when appropriate
• Begins applications and recertifications, schedules interviews, and completes other case tasks
• Triages mail and email submissions in a timely, organized manner
• Identifies when cases may require recovery of funds or referral for fraud investigation
• Performs related work, as required
• May be reassigned during emergency situations
  
  

Required Qualifications

PLEASE NOTE: When completing your application describe all relevant education and experience, as applications are assessed based on the required qualifications listed. Resumes and other attachments are not accepted in lieu of completed applications and will not be reviewed in the initial screening process. Any personally identifiable information (PII) such as name and address will be redacted from applications that meet the minimum screening requirements and are forwarded to the hiring manager. If the hiring manager selects you to advance in the hiring process, your attachments will then be shared with the hiring team.

Education & Experience

Boulder County is looking for well qualified candidates to fill our positions. Any combination of relevant education and experience is encouraged. In this position, we are looking for a minimum of:

• High school graduation or equivalent
  
  

AND

• 2 (two) years of experience working with the public
  
  

Background Check

Additional related education may count towards required experience.

• A job offer is contingent on passing a background investigation
  
  

Supplemental Information

Preferred Qualifications

• 1 (one) year in a public assistance program
  
  

Knowledge, Skills, & Abilities

• Working knowledge of public assistance programs and other community agencies that provide assistance to clients
• Skill in communicating verbally and in writing
• Skill in interviewing
• Ability to work effectively with other employees, difficult clients, and the public
  
  

Boulder County is a workplace dedicated to supporting individuals and families of all types and to fostering a diverse, inclusive, and respectful environment for all employees. We prohibit unlawful discrimination against applicants and employees on the basis of race, color, religion, gender, gender identity, national origin, age, disability, socio-economic status, sexual orientation, genetic information, or any other status protected by applicable federal, state, or local law.

Benefits

As well as offering competitive pay and a caring work environment, Boulder County offers employees an array of benefits. For all FTE and Term employees, we provide:

• Outstanding options of comprehensive health plans that include vision and dental coverage. Information can be found HERE.
• Additional Benefits can be found HERE.
• Including:
• Family-forming benefits- infertility treatment, adoption and surrogacy reimbursements
• 12 weeks Paid Caregiver leave
• Breast feeding friendly-work environment
• Sick child care, an infants-at-work policy
• Access to LifeMart discount hub, including discounts on childcare centers, event tickets, travel and more!
• Access to a nationally-recognized wellness program
• Employee Assistance Program
• PERA 401k
• Social Security retirement plans
• Additional Life and Disability Insurance
• Critical Illness and Accidental Insurance
• County-paid tuition assistance
• Eligible for PSLF- Public Service Loan Forgiveness
• Free EcoPass
• Hospital Indemnity
• ID Theft Protection
• Pet Insurance
• 8 Hours of Paid Public Service Leave
• Generous paid time off
• Holidays
• New Year's Day January 1
• Martin Luther King's Birthday January
• Presidents' Day February
• Memorial Day May
• Juneteenth June 19
• Independence Day July 4
• Labor Day September
• Indigenous People's Day
• General Election Day November (first Tuesday after the first Monday, even years)
• Veterans' Day November 11
• Thanksgiving Day November
• Friday after Thanksgiving*
• Christmas Eve- ½ day (full day off depends on day of the week)
• Christmas Day December 25
• New Year’s Eve- ½ day (full day off depends on day of the week)
• Vacation**
• 80-hour bank of vacation at the time of hire
• Eight hours of vacation per month for the first year of continuous service, then accrue twelve hours of vacation per month after the first year of continuous service.
• Medical**
• Eight hours of medical leave for each month employed.
• PERA- The County and all employees pay into both Social Security and PERA
• Employer contribution to Social Security: 7.65% of salary
• Employer contribution to PERA (Local Government Division- most county employees: 14.76%
• The District Attorney’s Office observe Francis Xavier Cabrini Day on the first Monday in October and omit the Friday after Thanksgiving
• Vacation and Medical leave are based off of full time FTE accruals. Part-time FTE/term employees accrue leave based on the percentage of time they work.
  
  
01

Do you have a high school diploma or equivalent? (Required)


• Yes
• No
  
  
02

Please describe how you meet the minimum requirement of 2 (two) years of experience working with the public.

03

Please share your experience with data entry and whether you have experience with the Colorado Benefits Management System (CBMS).

04

What kinds of experiences have you had working with others with different backgrounds than your own?

05

Please share an example that demonstrates your respect for people and their differences; how have you worked to understand the perspectives of others?


• Required Question