What are the responsibilities and job description for the Customer Service Training Participant position at Boulder Connect?
Role: Customer Service Fundamentals Trainer
Responsibilities
Responsibilities
- Deliver structured training sessions to motivated young adults interested in customer-facing roles.
- Build core skills in communication, problem-solving, and professional etiquette.
- Introduce participants to customer service tools and best practices.
- Provide hands-on learning, coaching, and support to help trainees navigate workplace expectations.
- Encourage collaboration in diverse teams and prepare participants for internships or entry-level roles.
- Strong communication and interpersonal skills.
- Ability to mentor and coach young adults.
- Knowledge of customer service principles and tools.
- Commitment to fostering inclusive career pathways and closing opportunity gaps.