What are the responsibilities and job description for the Customer Service Associate - Retail Loyalty (Lead) position at Boulder Connect?
Role: Team Captain Endzone & Loyalty
Responsibilities
Responsibilities
- Lead a dynamic front-of-store team focused on creating an energetic, game-day atmosphere and fostering customer loyalty.
- Coach associates to provide exceptional service, promote and enroll customers in ScoreCard and other loyalty programs.
- Drive sales through suggestive selling and deep product knowledge.
- Coordinate store coverage, support opening and closing procedures, and monitor loyalty and service metrics.
- Collaborate with leaders on in-store promotions and events.
- Model an inclusive, sports-driven culture while maintaining a clean, safe, and engaging environment for all customers.
- Strong leadership and team management abilities.
- Excellent customer service and communication skills.
- Knowledge of loyalty programs and sales techniques.
- Ability to coordinate store operations and support promotional activities.
- Commitment to creating a positive, inclusive environment.