Part-Time Customer Care

About the Role

The Carpet Shoppe, Inc. (TCS), operating as Bougainville Flooring Super Store (BFSS), is seeking a motivated and detail-oriented Part-Time Customer Care Coordinator to join our Operations team. This role is a key part of our commitment to delivering exceptional service by assisting customers with product inquiries, coordinating pickups, resolving issues, and ensuring a smooth experience from start to finish.

As a Customer Care Coordinator, you will be the friendly, solutions-focused liaison between customers and internal departments. You’ll play a vital role in maintaining strong customer relationships, managing service requests, and supporting operational success.

Key Responsibilities

• Greet and assist customers via phone, email, or in person regarding service requests, product pickups, and general inquiries
• Schedule and coordinate customer pickups, ensuring accurate and timely delivery of products
• Schedule and call customers for delivery services to ensure smooth coordination.
• Maintain detailed and up-to-date records of customer interactions, service needs, concerns, and resolutions
• Use knowledge of products and services to answer questions or refer inquiries to appropriate staff
• Monitor open service requests and provide proactive communication and updates to customers
• Collaborate with cross-functional teams to ensure service requests are completed accurately and efficiently
• Escalate service concerns as necessary to ensure timely resolution
• Assist with administrative tasks and special projects as assigned

About You

You’re a natural communicator who enjoys helping others and thrives in a fast-paced, team-driven environment. You are highly organized, proactive, and take pride in delivering high-quality service. Whether it’s solving a customer’s issue or coordinating across departments, you bring a calm, professional demeanor and a can-do attitude to every interaction. You understand that every detail matters when it comes to creating a great customer experience—and you’re ready to be part of a team that shares that commitment.

You’d Be a Perfect Addition If You Are

• Love working with people and find fulfillment in resolving problems with empathy and efficiency
• Stay cool under pressure and remain positive even when challenges arise
• Can juggle multiple tasks while keeping a close eye on details
• Communicate clearly and respectfully—both in writing and verbally
• Are self-motivated but also a team player who collaborates well with others
• Want to contribute to a values-driven, employee-owned company culture

Desired Qualifications

Education & Experience

• High school diploma or equivalent required
• 1–2 years of experience in customer service or administrative support preferred
• Experience in flooring, remodeling, or home improvement industries is a plus

Skills & Physical Requirements

• Strong interpersonal, communication, and active listening skills
• Excellent organizational skills with attention to detail
• Proficient in Microsoft Office applications (Excel, Word, Outlook, PowerPoint), and CRM systems, with the ability to quickly learn and use the RFMS (POS) system effectively
• Ability to sit at a desk and use a computer for extended periods
• Must be able to lift up to 15 pounds occasionally
• Ability to conduct showroom walkthroughs, ensuring safety and cleanliness

• Availability to work Monday through Saturday, 7:00 AM – 4:00 PM, including some holidays as needed

Location

This is an in-person position based on the island of Oahu (County of Honolulu), Hawaii. While we welcome applicants from all locations, candidates must be available to work on-site in Oahu. Team members are required to work on-site regularly on a weekly basis. Occasional travel off-site for events, vendor meetings, or training may be required.

Compensation & Benefits

This a part-time “at-will” position working at minimum 15 hours per week.

The hourly range for this role is $20/hour, which is based on market data and the organization’s compensation philosophy. Our offer will be within the range as required by certain state laws and individual salary offers will depend on and may vary with location, relevant education, knowledge, skills, and experience.