Patient Care Specialist

MISSION STATEMENT

OurView has a mission to provide accessible, compassionate, and exceptional pharmaceutical care to every patient we serve. We are dedicated to promoting health and wellness within our community by offering personalized medication to best suit the needs of the individual. Our expert guidance and commitment to customer service allows us to be the trusted partner in optimizing the quality of life for our customers. Our goal is to consistently exceed expectations, foster enduring relationships, and create a positive experience for everyone within our community and beyond.

At OurView, our vision is to become the staple in pharmaceutical care and to be recognized for our unwavering dedication to enhancing the health and wellness of every individual we serve. We aspire to be the model for excellence in the healthcare industry, crafting innovative solutions and setting new standards of excellence in patient care. Our vision encompasses a future where OurView leads the field in medical expertise and care. We want each customer to take control of their health journey and allow our pharmacy to support their commitment with compassionate expertise and care. Through continuous growth, collaboration, and expert advice, we envision a healthier future for each individual we serve. OurView will serve the patient-physician need by preparing CUSTOM FORMULATIONS. Upon physician request, medications will be prepared according to the patient's demographic and specific etiological requirements. At OurView, our philosophy is founded on the belief that every individual deserves access to comprehensive pharmaceutical care that goes beyond dispensing medication. We view pharmacy as the leader in correcting patients' well-being and their overall health. By integrating evidence-based and personalized medication, we believe that illnesses are curable based on one's determination and the help of medical professionals. Relationships and agreements with other health care professionals are entered into with the goal of improved patient outcomes. Areas of focus in pharmaceutical care will include but are not limited to, medication problem-solving, customized hormone replacement therapy for men and women, diabetes (shoe program), wound care, pain management, nutraceutical support, drug regimen reviews, and medication case management.

CORE VALUES

• Our first priority is our patients and their families.
• ALL patients are treated with dignity and respect.
• We meet the needs of our patients as they define them by listening and responding accordingly.
• Patient complaints are resolved the same day.
• We respond positively to customer requests.
• All telephone calls are answered before the third ring.
• No person is on hold longer than 45 seconds.
• All staff smile when speaking with patients.
• We greet our patients when they enter the pharmacy.
  
  

About The Role

The Patient Care Specialist plays a critical role in delivering exceptional healthcare experiences by providing compassionate, patient-centered support throughout the care journey. This position is responsible for coordinating patient interactions, facilitating communication between patients and healthcare providers, and ensuring that patient needs are met efficiently and respectfully. The role requires a deep understanding of healthcare processes, patient rights, and confidentiality standards to advocate effectively on behalf of patients. By managing appointments, addressing patient concerns, and assisting with care plans, the Patient Care Specialist helps improve patient satisfaction and outcomes. Ultimately, this role contributes to a positive healthcare environment by fostering trust, empathy, and clear communication between patients and the medical team.

Minimum Qualifications

• High school diploma or equivalent required; secondary degree preferred.
• Strong knowledge of medical terminology, healthcare systems, and patient privacy regulations (e.g., HIPAA).
• Excellent communication and interpersonal skills with the ability to interact empathetically with diverse patient populations.
• Proficiency in electronic health record (EHR) systems and standard office software.
  
  

Preferred Qualifications

• Bachelor’s degree in a related field.
• Experience working with insurance verification and billing processes.
• Training or experience in conflict resolution and patient advocacy.
  
  

Responsibilities

• Serve as the primary point of contact for patients, addressing inquiries and providing information about services, procedures, and care plans.
• Coordinate scheduling of patient appointments, follow-ups, and referrals to ensure timely access to care.
• Collaborate with healthcare providers, administrative staff, and insurance representatives to facilitate seamless patient care.
• Maintain accurate and confidential patient records in compliance with HIPAA and organizational policies.
• Assist patients in understanding their treatment options, insurance coverage, and financial responsibilities.
• Identify and escalate patient concerns or barriers to care to appropriate clinical or administrative personnel.
• Support patient education initiatives by providing resources and guidance tailored to individual needs.
• Participate in quality improvement activities aimed at enhancing patient experience and operational efficiency.
  
  

Skills

The Patient Care Specialist utilizes strong communication skills daily to effectively listen to patient concerns and convey complex medical information in an understandable manner. Organizational skills are essential for managing multiple patient schedules, coordinating care activities, and maintaining accurate records. Proficiency with electronic health record systems enables efficient documentation and retrieval of patient information, ensuring continuity of care. Empathy and cultural competence are applied to build trust and rapport with patients from diverse backgrounds, enhancing their comfort and engagement. Additionally, problem-solving skills are employed to address patient issues promptly and collaborate with healthcare teams to find appropriate solutions.

Benefits

• Health insurance (60% employer paid).
• Dental and vision insurance (100% employer paid).
• SIMPLE IRA Retirement (4% employer match).
• Employer-sponsored gym membership.
• 20% discount on all over-the-counter products.
• PTO (2 weeks in year 1; 3 weeks in years 2-5; 4 weeks in years 5 ).