What are the responsibilities and job description for the Information Technology Technician position at Botts Title Company?
Company Description Botts Title Company has been a cornerstone of real estate transactions for over 140 years, providing trusted, accurate, and efficient title services. Our commitment to integrity, expertise, and seamless closings has made us the go-to choice for realtors, lenders, and homebuyers. We operate 10 Branch offices in Washington and surrounding counties.
Role Description The Information Technology Technician is a full-time, on-site role based in Brenham, TX, responsible for supporting the company’s IT infrastructure and end users. This role installs, configures, and maintains workstations, printers, peripherals, and standard software applications, ensuring systems are secure, updated, and operational. The technician responds to help desk requests, troubleshoots hardware and software issues, and escalates complex incidents as needed. Daily work includes managing user accounts and access, monitoring network connectivity issues, and supporting Branch locations. The role also helps document procedures, supports user onboarding and offboarding, and participates in basic IT projects, upgrades, and preventative maintenance activities.
Qualifications
- Strong troubleshooting and technical support skills for hardware, software, and basic network issues.
- Set up workstations with computers and necessary peripheral devices (scanners, printers etc.)
- Foundational knowledge of information technology concepts, including operating systems, endpoints, and standard business applications.
- Customer service and communication skills to support users at all levels of the organization.
- Ability to train users on new systems, tools, and best practices in a clear, patient, and structured way.
- Familiarity with ticketing systems, asset management, and cybersecurity practices.
- Associate degree or technical certification in Information Technology, Computer Science, or a related field, or equivalent practical experience.
- Travel within a 60 mile radius to multiple locations to assist users and maintain systems
- Ability to lift and move computer equipment and work on-site during standard business hours, with occasional after-hours support as needed to support business needs.
Requirements
- 5 years of proven experience as an IT Technician or relevant position
- Experience with on-site IT support in a Real Estate/Title Sector a plus
- Excellent diagnostic and problem solving skills
- Excellent communication ability
- Outstanding organizational and time-management skills
- In-depth understanding of diverse computer systems and networks
- Good knowledge of internet security and data privacy principles
- Degree in Computer Science, engineering or relevant field
- Certification as IT Technician will be an advantage (e.g. CompTIA A , Microsoft Certified IT Professional)