IT Support Specialist In Office

If interested in applying for this position, an assessment via the provided link is required upon completion of an application

https://assessment.predictiveindex.com/bo/59S8/ITSupportSpecialist_Jan2026_171248

Company Overview   

Botanical Designs and its affiliates, Foliage Design Systems, McCaren Designs, Good Earth and Articulture Designs are a creative and dynamic company specializing in interior and exterior landscaping, as well as seasonal holiday décor installations. Our mission is to transform commercial spaces into visually stunning environments that reflect beauty, festivity, and functionality. We are passionate about our work and committed to delivering high-quality design and installation services to our clients.    

Summary Description: 

This role is a cornerstone of our daily operations, ensuring our team has the technology and support they need to succeed. The successful candidate will be a proactive team member in a growing organization, balancing technical troubleshooting with exceptional customer service. This position offers hands-on experience across Microsoft 365, identity management, and IT operations, with opportunities to collaborate, take ownership, and expand your technical depth over time. 

Job Duties and Responsibilities (Essential Functions): 

End-User Support 

• Serve as the primary point of contact for employee IT support requests 

• Troubleshoot and resolve hardware, software, and access-related issues 

• Support Windows workstations, laptops, company-managed mobile devices, and peripherals 

• Perform user onboarding and offboarding, including account setup, access provisioning, and device preparation 

• Assist employees with password resets and multi-factor authentication issues 

• Escalate complex or high-impact issues appropriately 

Microsoft 365 Support 

• Support Microsoft 365 users, mailboxes, groups, and licenses 

• Assist with Teams, Outlook, OneDrive, and SharePoint support 

• Assist with basic user and group administration for legacy on-prem systems, following established processes 

• Follow company access control and account management processes 

Process Improvement 

• Maintain and update IT documentation, procedures, and asset records 

• Identify opportunities to improve IT support processes, documentation, and standard operating procedures 

• Assist in documenting systems, workflows, and troubleshooting steps 

• Support ongoing efforts to standardize and mature internal IT operations 

Other 

• Cross training with other functional areas as needed 

• Participate in IT projects and initiatives as assigned 

• Other duties as assigned 

Knowledge/Skills/Abilities: 

• Customer-focused mindset with professional communication skills 

• Strong troubleshooting and problem-solving skills 

• Ability to manage multiple priorities in a fast-paced environment 

• Attention to detail and commitment to documentation and process 

• Willingness to learn, ask questions, and take on increasing responsibility 

• Foundational understanding of basic networking concepts 

• Ability to clearly explain technical concepts to non-technical users 

Level Requirements:  

• 1–3 years of IT support or technical experience, or equivalent hands-on experience 

• Working knowledge of:Windows operating systems  

• Microsoft 365 user support and administration 

• Basic identity and access management concepts 

• Experience with or exposure to Active Directory preferred but not required 

• Associate or Bachelor’s Degree in Information Technology or related field preferred 
  (Combination of education and experience may be considered for equivalency) 

Benefits for Full Time Eligible Include: 

Medical with contribution coverages on our health program as defined by plan 
Dental as defined by plan 
Vision as defined by plan 
401K as defined by plan 
Paid Holidays as defined by company policy 
Personal Time Off (PTO) based on the accrual allotment as defined by the company policy 

Physical Requirements: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job: 

While performing the duties of this job, the employee is regularly required to talk and/or hear. The employee is frequently required to sit, stand, walk; use hands to finger, handle or feel; and reach with hands and arms. Must have the ability to stand for extended periods of time. 

The employee is frequently required to climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 20-50 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. 

Varied Field Environment performing outdoor work with moderate to occasional loud noise. 

This is a minimal description of duties and is not intended to describe, in detail, the multitude of tasks that may be assigned. As the nature of business demands change, so may the essential functions of this position.  

Botanical Designs LLC. And affiliates is an Equal Opportunity Employer.  

All offers of employment at Botanical Designs LLC. are contingent upon clear results from a background check.  

Salary : $20 - $26