Business Development Representative

Boston Retail Solutions - Job Description

Title: Business Development Representative

Location: Remote, Hybrid or In-person

Reports to: Chief Commercial Officer

Position Description

Supports the selling efforts of additional services into already established national retail and general contractor accounts, including targeting, research and closing new business. This role will also focus on growing revenue and a customer base for adjacent products and services that are outside our traditional catalogue. This person calls, emails and otherwise connects with inbound customer leads and creates outbound communications for external target new accounts or established accounts when appropriate. There may be occasional support for marketing communication projects including trade shows, special events, and any other marketing projects as needed.

Position Accountabilities

• Achieves upsell revenue goals for existing customers.
• Achieves new customer revenue goals through adjacent products and services.
  
  

Key Responsibilities

• Research current customers and potential targets to identify opportunities for upselling additional products and services.
• Research and identify new targets focusing on growing customer revenue in live events, wall coverings, store opening kits and 3rd party barricade systems.
• Deliver revenue from assigned targets.
• Develop a strong understanding of Boston Retail Solutions core and newly identified product and service offerings.
• Collaborate closely with cross functional persons to pursue national retailer targets, support leads and grow assigned target accounts through selling non-barricade products and services.
• Collaborate closely with cross functional persons to integrate new customers into Boston Retail Solutions which includes customer onboarding, colleague introductions and supporting account hand-offs as needed or directed.
• Work with internal subject matter experts to generate timely, professional project quotes for new and existing customers.
• Support the business by serving as the liaison between our different divisions as directed for customer needs and requests.
• Provide internal support to our colleagues as needed with the introduction of new products and services that are outside our traditional barricade catalogue (i.e. live events, store opening kits, wall coverings, and 3rd party barricade systems).
• Monitor and remain closely involved in the bid process for assigned accounts or projects.
• Conduct quote follow-up for assigned customers and projects.
• Create, maintain and distribute sales wins, backlog, reason code metrics, pipeline report, and other necessary reports that align with your accountabilities.
• Follow Boston Retail Solutions CRM processes and procedures to ensure consistency amongst all Business Development personnel.
• Develop reports as necessary to support company sales and marketing efforts.
• Work with and provide feedback to sales and marketing support personnel to generate proper communication templates, messaging and other streamlined customer communication efforts.
• Provide analytical support for the sales team as needed.
• Monitor applicable industry trends and share information and updates as needed with the sales team.
  
  

Experience, Education And Skills

• Bachelor’s Degree in Communications, Marketing or Public Relations or related field and/or equivalent experience is required.
• Direct experience in B2B selling by telephone, email, Linkedin, and other commonly used tools.
• HubSpot and or relevant direct experience with CRM as a prospecting tool.
• Strong customer relationship management skills, including the creation of customer messaging and excellent verbal skills.
• Team player who works in collaboration with the company as well as customers exercising strong communication and follow up skills.
• Strong organizational and time management skills with demonstrated success as a self-starter working independently.
• Ability to learn and articulate technical product information.
• Demonstrates a goal-oriented and metrics driven mindset.
• Comfortable and resilient in the face of rejection; balancing patience and persistence.
• Competent in GoogleWorkspace.
• Experience in retail, retail property management, print, or live events is a plus.
  
  

Other Qualifications

• Commitment to upholding our Company’s Core Values:
• Keep Your Word
• Care for Your Colleagues
• Do Things Right the First Time
• Exceed Customer Expectations
• Think Like an Owner
• Travel: Frequent travel in this position is not expected, but is subject to change based on company needs.
• Hours of work: This is a full time, exempt position often requiring at least 40 hours a week with additional hours needed at times. Typical schedule is Monday - Friday day shift hours, but also requires flexibility including days, nights and weekends as needed.
• Work environment: This job will take place either remotely or in a traditional office setting.
• Physicality: This position will require prolonged periods of sitting at a desk and working on a computer, frequent use of computer systems and exposure to computer screens for extended periods of time.
  

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.