What are the responsibilities and job description for the 2026 JetBlue Park Spring Training Customer Service Team position at Boston Red Sox and Fenway Sports Management?
DEPARTMENT OVERVIEW:
The Boston Red Sox Florida Operations Team is dedicated to providing a world class environment while serving Baseball Player Development and the community of Southwest Florida. Our year-round focus of baseball, business development, and philanthropic engagement guide our commitment to winning another World Championship while creating life-long memories for our fans.
POSITION OVERVIEW:
Join us as part of the Red Sox Spring Training Customer Service team at JetBlue Park. We have a variety of open positions for the 2026 season and we are looking for enthusiastic individuals who can commit to working the majority of our 18 home Spring Training games as well as additional events with Red Sox Nation! The Customer Service team serves our fans needs from the time they step out of their car until the depart JetBlue Park. They offer Shuttle transportation, wheelchair assistance, fan information, ticket issues problem solving and much more!
\n- Entire customer service team will interact with fans at JetBlue Park at different parts of their experience
- Shuttle drivers will greet fans at their cars and assist them to their gate if needed
- Greeters assist in fans entering the gates of JetBlue Park
- Team members will guide fans to their seat as well as provide a wheelchair to those who may need it
- Tour guides are responsible for providing daily tours of JetBlue Park, staffing the Fan Information Booth, and selling all 50/50 raffle tickets during games
- Ability to work most of the 18 home Spring Training games at JetBlue Park from mid-February through late March.
- Previous customer service experience preferred but not required
- Ability to work flexible hours including nights, weekends, and holidays.
At the Boston Red Sox and Fenway Sports Management, we go beyond embracing diversity. We’re committed to living by our values, strengthening our community, and creating a workplace where people genuinely feel like they belong.
Too often, job seekers don’t apply to positions because they don’t meet every qualification. If you love this role and are great at what you do, we encourage you to apply. Your unique skills and experiences might just be what we’ve been looking for.
Prospective employees will receive consideration without discrimination based on race, religious creed, color, sex, age, national origin, handicap, disability, military/veteran status, ancestry, sexual orientation, gender identity/expression or protected genetic information.