Dental Receptionist

Position Summary:
The Dental Receptionist plays a key role in ensuring a positive experience for patients visiting our dental clinic. This position is responsible for greeting patients, managing appointments, verifying insurance, collecting payments, and maintaining accurate patient records. The ideal candidate is friendly, organized, and committed to excellent customer service in a team-oriented environment.

Key Responsibilities:

• Welcome and check in patients in a professional, courteous manner
• Schedule, confirm, and manage dental appointments efficiently
• Verify patient insurance eligibility and benefits
• Collect and post patient payments and co-pays
• Maintain accurate and confidential patient records in the electronic health record (EHR) system
• Answer incoming calls, respond to inquiries, and route messages appropriately
• Assist with patient registration and dental consent forms
• Communicate effectively with dental providers, hygienists, and support staff to ensure smooth clinic flow
• Uphold confidentiality and comply with HIPAA and organizational policies
• Support other front desk and administrative duties as needed
• Other duties as required

Qualifications:

• High school diploma or equivalent required; some dental office training preferred
• Prior dental office or medical front desk experience preferred (FQHC experience a plus)
• Knowledge of dental terminology, procedures, and insurance billing preferred
• Strong communication and customer service skills
• Proficiency in computer systems; experience with electronic health records (EHR) helpful
• Ability to multitask in a fast-paced environment with accuracy and attention to detail

A career at Boston Mountain Rural Health Center (BMRHC) offers an opportunity to make a difference in your community by serving others and improving their health, well-being, and quality of life. BMRHC team members are offered competitive compensation and a generous benefits package that includes:

• New employees accrue up to 4 weeks of PTO per year
• PTO Cash Out
• Longevity Bonus
• 11 Paid Holidays
• Bereavement Leave
• Affordable Insurance premium for medical, dental and vision plans 
• Basic Life/AD&D 100% paid by the employer
• Supplemental Insurance Coverage
• 401k Retirement Plan-employer matches up to 5%
  

BMRHC is an Equal Opportunity Employer and Drug-Free Workplace. Due to the nature of our business, some positions at BMRHC are deemed safety-sensitive for the purposes of the Medical Marijuana Act. BMRHC provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA). Applications will be accepted until the position is filled.