What are the responsibilities and job description for the Community Health Worker position at Boston Mountain Rural Health Center?
Community Health Worker (CHW)
Make a Difference in Your Community
Boston Mountain Rural Health Center (BMRHC) is seeking a compassionate, motivated Community Health Worker (CHW) to join our team. In this role, you'll serve as a trusted advocate and resource for patients, helping them overcome barriers to care, access financial assistance programs, and connect with services that improve their health and quality of life.
If you enjoy helping others, building meaningful relationships, and making a positive impact in your community, we'd love to hear from you.
Position Summary
The Community Health Worker serves as a vital link between patients, healthcare providers, and community resources. This role focuses on helping patients navigate healthcare and financial assistance programs, including insurance enrollment, sliding fee applications, and payment plans. The CHW also provides education, outreach, advocacy, and support to help patients access the care and services they need to thrive.
What You'll Do
- Guide patients and families through financial assistance programs, including Medicaid, Medicare, Marketplace plans, and BMRHC's sliding fee program.
- Work closely with front office, billing, and finance teams to develop manageable payment arrangements.
- Connect patients with community resources related to food, housing, transportation, employment, and other social needs.
- Provide culturally sensitive health education and support.
- Serve as a bridge between patients and healthcare providers to improve communication and care coordination.
- Identify barriers to care and help patients find practical solutions.
- Participate in community outreach events, health promotion activities, and quality improvement initiatives.
- Advocate for equitable access to healthcare and community resources.
- Perform other duties as assigned.
What We're Looking For
Required Qualifications
- High school diploma or equivalent.
- Active BLS certification.
- Certified Community Health Worker (CHW), eligible for Arkansas CHW certification through the Experiential Track, or ability to obtain certification within one year of hire.
Preferred Qualifications
- Some college coursework and/or healthcare experience.
- Knowledge of insurance programs, financial assistance processes, and community resources.
- Experience working with diverse populations.
- Bilingual skills a plus (English/Spanish or other languages).
- Experience using electronic health records and Microsoft Office or Google Workspace.
Skills for Success
- Strong communication and interpersonal skills.
- Excellent organization and time-management abilities.
- Ability to problem-solve and work independently.
- Compassionate, patient-centered approach to care.
- Commitment to serving and engaging with the community.
- Ability to maintain professional boundaries and confidentiality.
Why Join BMRHC?
At Boston Mountain Rural Health Center, you're more than an employee—you're part of a mission-driven team dedicated to improving the health and well-being of the communities we serve. Every day, you'll have the opportunity to make a meaningful difference in the lives of patients and families across our region.
Our Benefits Include:
- Up to 4 weeks of PTO accrued annually
- PTO Cash-Out Program
- Longevity Bonus
- 11 Paid Holidays
- Bereavement Leave
- Affordable Medical, Dental, and Vision Insurance
- Employer-Paid Basic Life and AD&D Insurance
- Supplemental Insurance Options
- 401(k) Retirement Plan with Employer Match up to 5%
Important Notice: Safety-Sensitive Position
This position has been designated as safety-sensitive under the Arkansas Medical Marijuana Amendment. Employees in this role must perform their duties in a manner that ensures the safety of patients, coworkers, and the public.
- Employees in safety-sensitive positions are subject to drug and alcohol testing in accordance with company policy and state law.
- The use of marijuana (including medical marijuana), illegal substances, or misuse of prescription medications is prohibited for employees in safety-sensitive positions.
- A positive drug test result, including marijuana, may result in ineligibility for hire or removal from a safety-sensitive position.
Boston Mountain Rural Health Center is an Equal Opportunity Employer and Drug-Free Workplace. BMRHC provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA). Applications will be accepted until the position is filled.