Receptionist - Boston, MA

With more than 150,000 babies born since 1986, Boston IVF is among the most experienced and respected fertility centers in the world. We are proud to offer innovative fertility treatments, leading-edge reproductive technologies, and compassionate care every step of the way. We take on the most complex cases, instill hope, and provide guidance and support when our patients need it most. Our mission is simple: to give individuals and couples the best possible chance for a successful pregnancy, while cherishing the meaningful relationships we build with our patients each day.Boston IVF | IVI RMA North America is currently seeking a receptionist to join our growing team in our Boston office.Schedule: Monday–Friday, 6:00 AM–2:00 PM (hours may vary)*Includes rotating weekend and holiday coverage at the Waltham location as part of the reception schedulePosition SummaryThe Receptionist plays a key role in ensuring an exceptional patient experience. This position is responsible for answering patient phone calls, scheduling appointments, responding to non-clinical requests from patients and staff, and warmly welcoming patients as they move through a structured schedule of appointments. The Receptionist collaborates closely with members of our multidisciplinary team to resolve issues and maintain a positive image of the practice for patients, referring physicians, and the general public.How You’ll ContributeAt Boston IVF, we do whatever it takes to deliver outstanding patient care. As a Patient Services Coordinator (Receptionist), your responsibilities will include:Key ResponsibilitiesWelcome and greet patients and visitors in a professional and compassionate mannerAnswer and route patient phone callsMaintain a calm, composed, and professional demeanorAnticipate patient needs and anxieties; provide clear and supportive responses to questionsSchedule patient appointments in accordance with physician templatesIdentify scheduling conflicts and recommend appropriate solutionsMaintain accurate patient records, including demographic, financial, and insurance informationCollect co-pays and patient paymentsCoordinate patient care in collaboration with nursing staffPartner with the Finance Department to ensure reimbursement and insurance information is completeSkills & QualificationsHigh School Diploma or GED required; Associate degree preferredMinimum of 1 year experience as a medical office receptionistMinimum of 3 years customer service experienceStrong computer proficiencyExcellent listening, communication, and interpersonal skillsAbility to work independently and exercise sound judgmentComfort working in a fast-paced, high-standard, and occasionally stressful environmentBenefitsBoston IVF offers a comprehensive benefits package to employees working a minimum of 30 hours per week, including:Medical, Dental, and Vision InsurancePaid Time Off and 8 Paid HolidaysCompany-paid Life Insurance, Long-Term Disability, and AD&DFlexible Spending AccountsEmployee Assistance Program401(k) Retirement PlanOptional benefits including Short-Term Disability, Life Insurance, and AD&D buy-up plans, and more

Salary : $17 - $23