What are the responsibilities and job description for the Customer Experience Specialis Logistics position at BOSTON INC?
***Hiring Event August 6th from 9am until 3pm***
** Location: Stevens Point Distribution Center - 2917 Business Park Drive, Stevens Point, WI 54482**
Service You Can Trust. Experience You Can Feel.
Who we are:
Boston Inc dba Furniture & Appliance Mart/Ashley is an Employee-Owned furniture retail company with a fantastic culture of personal development. We like to say we are a personal development company that happens to sell furniture, appliances, and mattresses. Our Customer WHY is “improving the quality of people’s lives be creating amazing rooms together”. Put Employee- Owner WHY is “improving the quality of our owners lives through personal development and supporting our dreams and goals”.
About The Role:
As a Customer Experience Specialist, you will play a key role in ensuring customer orders are completed accurately and efficiently across Wisconsin, Illinois and Upper Michigan while serving as a trusted point of communication for customers, technicians, and internal teams.
Monday through Friday with occasional weekends as needed.
Your responsibilities will include:
· Represent the company through clear, professional, and effective customer communication.
· Provide administrative support for customer orders created by Sales and Operations teams.
· Support road technicians by coordinating information, documentation, and service needs.
· Understand, interpret, and clearly communicate warranty coverage and processes to customers and internal partners.
What you will be doing each day:
- Build rapport with customers and delivery drivers through phone and internal messaging systems.
- Operate AI-powered logistics and order management software.
- Support the end-to-end order fulfillment process across the enterprise.
- Provide real-time support and timely resolution for customer and delivery-related issues.
- Facilitate cross-department communication to drive efficient customer resolutions.
- Manage high volumes of inbound and outbound calls while maintaining professionalism and accuracy.
- Remain focused, prioritize effectively, and adapt quickly during service disruptions.
- Accurately document customer interactions, invoices, and transaction records.
- Ensure appropriate updates and follow-up actions are completed to fully resolve customer concerns.
- Maintain careful attention to detail and thoroughness in completing tasks.
- Use computer systems to enter, update, and process information accurately.
- Represent the organization professionally when communicating with customers, partners, and external contacts.
The responsibilities outlined in this position description are a guideline for the general duties of the position and are not exhaustive of all duties inherent in the job
We are looking for individuals with:
- Preferred but not required; 1-2 years retail experience and/or customer service experience
- Ability and the willingness to work over the phone.
- Ability and the willingness to work retail hours, including evenings, weekends, and some holidays.
- Strong organizational and data entry skills
- Spanish-speaking candidates strongly encouraged to apply
What we offer:
- Personal and Professional Development opportunities
- Employee Stock Ownership Plan (ESOP)
- Paid-Time Off
- Birthday off with pay
- Paid Parental Leave
- Educational Reimbursement
- Generous product discount
- 401K retirement plan with company match
- Health, Life, Dental, and Vision Insurance
- Long, short term disability insurance
- Health and Wellness Program
- Fun company activities - involvement in the community!
To apply or learn more about our company, we encourage you to check out our Careers page at: www.joinbfd.com
BostonFAM is an Equal Opportunity Employer