Clinical Nurse Manager

Our client, a well-established private medical practice in Wellesley, is hiring an experienced Clinical Nurse Manager to oversee clinical operations and lead a high-performing nursing and medical assistant team. This is an exciting opportunity for a hands-on clinical leader who enjoys balancing patient care, people leadership, and practice operations. The ideal candidate will bring strong ambulatory nursing experience, sound clinical judgment, and the ability to create an exceptional patient experience in a highly personalized medical environment.

This individual will work closely with physicians and practice leadership to ensure efficient day-to-day operations, high-quality patient care, regulatory compliance, and continued improvement across the practice.

Responsibilities:

• Lead, mentor, coach, and develop nursing and Medical Assistant staff.
• Participate in recruiting, interviewing, hiring, onboarding, and training new team members.
• Develop staffing plans and schedules to ensure appropriate clinical coverage.
• Establish clear expectations and foster a culture of accountability, collaboration, and professionalism.
• Provide ongoing feedback and performance management, including addressing performance concerns in partnership with practice leadership and HR.
• Promote employee engagement, professional development, and strong team communication.
• Oversee day-to-day clinical operations and identify opportunities to improve efficiency and patient flow.
• Conduct chart and documentation audits and implement corrective actions as needed.
• Maintain compliance with HIPAA, OSHA, CLIA, CDC guidelines, Massachusetts regulations, and internal policies.
• Support regulatory inspections, surveys, and accreditation readiness.
• Investigate clinical incidents and develop appropriate follow-up and improvement plans.
• Partner with physicians and leadership on workflow redesign and optimization of the electronic medical record.
• Provide hands-on nursing care within the scope of an active Massachusetts RN license.
• Perform patient assessments, medication administration, immunizations, phlebotomy, IV therapy, patient education, triage, and care coordination as needed.
• Support chronic disease management, preventive care, medication reconciliation, and ongoing patient communication.
• Develop, maintain, and implement clinical protocols, workflows, and standing orders in collaboration with physicians.
• Serve as a clinical resource and escalation point for nursing and support staff.
• Help create a highly personalized, responsive, and service-oriented patient experience.
• Build strong relationships with patients and families.
• Address complex patient concerns with professionalism, empathy, and sound judgment.
• Identify opportunities to improve patient satisfaction and service delivery.
• Set the standard for exceptional communication and patient care across the clinical team.

What We're Looking For

• Active Massachusetts Registered Nurse (RN) license.
• Bachelor's degree in Nursing (BSN) preferred.
• 5 years of nursing experience, preferably in an ambulatory, internal medicine, cardiology, primary care, or specialty practice setting.
• 2 years of leadership or supervisory experience managing clinical staff.
• Strong clinical assessment and decision-making skills.
• Experience hiring, training, coaching, and managing nursing or clinical support staff.
• Experience with staffing, scheduling, performance management, and clinical operations.
• Strong electronic medical record experience; Epic experience strongly preferred.
• Current BLS certification.
• Excellent communication, organization, and interpersonal skills.
• Ability to balance hands-on clinical responsibilities with leadership and operational priorities.