Patient Benefits Coordinator - Pine Street Inn

Who We Are:
Since 1985, BHCHP’s mission has been to ensure unconditionally equitable and dignified access to the highest quality health care for all individuals and families experiencing homelessness in greater Boston. Over 10,000 homeless individuals are cared for by Boston Health Care for the Homeless Program each year. We are committed to ensuring that every one of these individuals has access to comprehensive health care, from preventative dental care to cancer treatment. Our clinicians, case managers, and behavioral health professionals work in more than 30 locations to serve some of our community’s most vulnerable—and most resilient—citizens.

From our earliest days as a program, we have always sought to do work that is transformational: recognizing our shared humanity; centering dignity, compassion, mutual respect and supporting the right of every individual to access the highest levels of health care and every staff member to reach their fullest potential. We continue to be committed to building bridges and breaking down barriers, including systemic racism which harms us all. We provide community-based health care services that are compassionate, dignified, and culturally appropriate, incorporating social determinants of health, with the goal of breaking down the physical and systemic barriers that our patients face.

Job Summary:
Hours: Full-time, 39 hours per week, Wednesday 1pm-630pm, Friday/Saturday 6am-6:30pm, Sunday 6am-430pm; holiday coverage as needed
Union: Yes
Union Name: 1199SEIU
Patient Facing: Yes

Boston Health Care for the Homeless Program is seeking a full-time Patient Benefits Coordinator (PBC) to provide clinical and clerical support services essential to the overall functioning of our clinics.  The PBC will provide services at both our Pine Street Inn Men’s and Women’s Clinics located in the Boston area.

Responsibilities:

• Greets patients at clinic window and assists with the flow of patients into clinic.
• Answers and appropriately directs incoming clinic phone calls.
• Schedules and checks in patients for appointments.
• Reviews insurance eligibility on all patients presenting for scheduled appointments and on a walk-in basis.
• Provides patient benefits assistance and processes required documentation.
• Enters all insurance and demographic information into the electronic medical record in an accurate and timely manner.
• Completes the Medicare Secondary Payer form for all patients who have Medicare.
• Completes MassHealth applications, and any other applications for patients who require them.
• Updates registration records for each patient regarding benefits information.
• Assists with tracking clinic inventory and supply ordering.
• Assists with daily clinic opening and closing processes.

Qualifications:

• High School Diploma or equivalency.
• Strong computer skills including working knowledge of P.C. spreadsheet software (Excel) and familiarity with MMIS and other patient eligibility systems.
• 2 years of benefits experience in a clinical environment preferred.
• Bilingual (Spanish/English) preferred.
• Ability to work with indirect supervision successfully.
• Effective verbal and written communication skills (English).

Compensation and Benefits:

• The compensation ranges from  $22.25 - $35.60 per hour and increases based on years of experience.
• BHCHP full time employees are eligible for our competitive time off program, health, dental and vision insurance, 403B retirement savings plan, pre-tax MBTA pass program with 40% discount, additional compensation for demonstrated bilingual proficiency and more.  Benefits are prorated for part-time employees.