What are the responsibilities and job description for the Harley-Davidson Clothing Associate position at Boston Harley-Davidson?
Description
Job Data
Job Title: ...........................General Merchandise Associate
Department: ......................General Merchandise Department
Supervisor:........................General Merchandise Manager
Summary Description
Set-up and maintain an appealing retail environment and assist customers with their shopping and purchase of merchandise.
Seasonal Opportunity. Requires availability to work weekends.
Key Results Areas
- Retail Sales of General Merchandise
- Customer Service
- Clean & efficient General Merchandise environment
Major Duties and Responsibilities
1) Retail Sales of General Merchandise
- Assist General Merchandise Manager with attaining retail sales objectives in General Merchandise.
- Follow the C.U.S.T.O.M. Selling Process.
- Assist with set-up, organization, and staging of special events such as Open houses of HOG activities, fashion shows etc.
- Create well-organized presentations, which appeal to our customers.
- Continuously maintain showroom product availability by stocking shelves and displays.
- Maintain updated customer mailing lists.
- Attend training sessions to keep current with merchandising & inventory control issues.
2) Customer Service
- Provide excellent customer service to all of the dealership’s customers.
- Greet customers immediately, in a courteous and friendly manner.
- Possess the ability to work with several customers at one time while maintaining individual customer satisfaction.
- Handle telephone transactions quickly, and courteously.
- Point out any sales, specials, or new merchandise to customers.
- Assist customers with their selection of merchandise and offer additional product that compliments the purchase.
- Accept cash & credit card payments for merchandise purchases. Keep cash register accurate.
- Notify customers when special orders or back-ordered items are received.
- Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to excellent customer service.
3) Clean & Efficient General Merchandise Environment
- Ensure merchandise displays are stocked, clean, and appealing to customers.
- Ensure all non-retail areas of the General Merchandise Department are kept clean, neat, and orderly at all times.
- Become familiar and efficient with all phases of the computer system required for General Merchandise management.
- Conduct and participate in periodic physical inventory of all merchandise (counts, reports etc.).
- Assist the receiving department by labeling and preparing products for the showroom floor.
4) Other Duties
• As Assigned
Supervisory Responsibilities
• None
Commitments
- Treat all employees and customers fairly, courteously, and with dignity.
- Be prompt and available for flexible scheduling.
- Demonstrate professionalism in providing customer service.
- Review all P.A.C.E. tapes and attend training sessions to keep current in General Merchandise
- Accept direction, follow instructions and work well with others.
*Candidates that have been arrested or convicted of a crime that has not been annulled by a court, need not apply.
Requirements
Qualifications & Job Requirements
- Must have ability to get along with broad customer base.
- Schooling or experience in merchandising and retail sales preferred.
- Experience with Point-of-Sale & computerized inventory systems or the ability to quickly learn.
- Able to pass a Pre-Employment Drug Screening
Physical Demands
- Must have the ability to stand and walk the sales floor for most of the day.
- Frequently required to bend, stoop, crouch, reach, and lift 40 lb. of merchandise
Working Conditions
- Majority of work is conducted indoors; however, some outdoor booth sales are conducted periodically during open houses or other events.