What are the responsibilities and job description for the Appliance Installer position at Boston FAM | d.b.a. Furniture & ApplianceMart and Ashley?
Brief Description
Setting the Standard in Luxury Appliance Installation.
Who we are:
Boston Inc dba Furniture & Appliance Mart/Ashley is an Employee-Owned furniture retail company with a fantastic culture of personal development. We like to say we are a personal development company that happens to sell furniture, appliances, and mattresses. Our Customer WHY is “improving the quality of people’s lives be creating amazing rooms together”. Put Employee- Owner WHY is “improving the quality of our owners lives through personal development and supporting our dreams and goals”.
About The Role:
We are seeking an experienced Appliance Installation Technician to install high-end residential appliances with precision and professionalism. In this role, you will perform site surveys, complete custom built-in installations, connect utilities safely, troubleshoot issues, and provide customers with clear guidance on appliance use and care.
What you will be doing each day:
BostonFAM is an Equal Opportunity Employer
Setting the Standard in Luxury Appliance Installation.
Who we are:
Boston Inc dba Furniture & Appliance Mart/Ashley is an Employee-Owned furniture retail company with a fantastic culture of personal development. We like to say we are a personal development company that happens to sell furniture, appliances, and mattresses. Our Customer WHY is “improving the quality of people’s lives be creating amazing rooms together”. Put Employee- Owner WHY is “improving the quality of our owners lives through personal development and supporting our dreams and goals”.
About The Role:
We are seeking an experienced Appliance Installation Technician to install high-end residential appliances with precision and professionalism. In this role, you will perform site surveys, complete custom built-in installations, connect utilities safely, troubleshoot issues, and provide customers with clear guidance on appliance use and care.
What you will be doing each day:
- Install high-end built-in and freestanding appliances (refrigeration, wine/beverage units, panel-ready models, ovens, microwaves, vent hoods, ranges/cooktops, dishwashers).
- Perform site surveys to confirm installation readiness.
- Complete custom and built-in installs with precise, seamless fit.
- Coordinate with customers, contractors, and project managers to address site-specific issues.
- Install appliances to manufacturer specs and building codes, connecting all required utilities safely.
- Test appliances thoroughly and troubleshoot any issues.
- Provide professional customer support on operation, care, and maintenance.
- Follow all safety protocols and ensure compliance with quality and regulatory standards.
- Document installations with required photos and upload them to service software.
- Report any issues or unusual conditions to the Customer Experience team promptly.
- Strong knowledge of appliance installation, especially high-end and luxury brands (Sub-Zero, Wolf, Thermador, JennAir, etc.).
- At least 2 years of experience installing residential appliances, including custom and panel-ready units.
- Proven ability to diagnose and resolve installation challenges with minimal customer disruption.
- High accuracy in leveling, aligning, and securely connecting appliances.
- Manufacturer certifications required.
- Skilled in using installation tools, performing site surveys, and working in tight spaces; able to lift heavy appliances.
- Excellent communication skills and a professional, customer-focused demeanor.
- Experience troubleshooting independently and documenting work in service/delivery management software.
- Personal and Professional Development opportunities
- Employee Stock Ownership Plan (ESOP)
- Paid-Time Off
- Birthday off with pay
- Paid Parental Leave
- Educational Reimbursement
- Generous product discount
- 401K retirement plan with company match
- Health, Life, Dental, and Vision Insurance
- Long, short term disability insurance
- Health and Wellness Program
- Fun company activities - involvement in the community!
BostonFAM is an Equal Opportunity Employer