What are the responsibilities and job description for the Staff Field Application Engineer position at Boston Dynamics?
Job Summary
The Staff Field Application Engineer serves as the senior technical authority for Boston Dynamics’ Certified Integrator initiative. This role ensures that regional integration partners consistently deliver high-quality integrations, acting as the escalation point for complex technical issues and driving continuous improvements to both products and programs. The Staff FAE combines deep robotics expertise with strong communication and partner management skills, enabling Boston Dynamics to scale robotic solutions globally through a trusted ecosystem of certified partners.
Key Responsibilities
The Staff Field Application Engineer serves as the senior technical authority for Boston Dynamics’ Certified Integrator initiative. This role ensures that regional integration partners consistently deliver high-quality integrations, acting as the escalation point for complex technical issues and driving continuous improvements to both products and programs. The Staff FAE combines deep robotics expertise with strong communication and partner management skills, enabling Boston Dynamics to scale robotic solutions globally through a trusted ecosystem of certified partners.
Key Responsibilities
- Serve as the regional subject matter expert on integrations, enabling partners to deliver deployments to BD standards.
- Manage portfolio-level partner engagement, ensuring multiple integration projects across different customers meet BD standards for quality, reliability, and ROI.
- Lead the resolution of complex escalations, performing advanced troubleshooting, root cause analysis, and collaborating with engineering for systemic fixes.
- Develop and prototype integration solutions using BD APIs/SDKs, creating tools and workflows to support partner-led projects.
- Oversee partner technical certifications, audit integration designs and deliverables, and enforce best practices.
- Deliver advanced technical training to partner engineers and project managers; ensure readiness for product updates, new features, and Inspector releases.
- Act as a regional liaison for partner and customer feedback, translating operational insights into actionable input for product and CI program teams.
- Collaborate with the Program Manager to align program requirements, partner capabilities, and product evolution.
- Lead technical go-to-market pilots in-region, managing partner field validation of new technologies, and supporting sales.
- Mentor FAEs and partner engineers to promote consistency, quality, and efficiency across integrations.
- Drive process improvements in partner enablement, certification, and technical standards to scale CI program impact globally.
- Execution – Demonstrates mastery of robotics integration and partner enablement processes, consistently achieving results across complex, multi-stakeholder projects.
- Collaboration – Builds strong partnerships with BD Sales, Program Managers, and regional partners to ensure aligned execution.
- Innovation – Develops new integration workflows and enablement strategies to advance CI partner autonomy.
- Adaptability – Operates effectively across diverse global regions, adapting to dynamic customer environments and shifting business priorities.
- Expertise in robotics integration (hardware, networking, software, and payloads).
- Proven ability to lead complex, multi-site automation projects in a partner or integrator model.
- Strong technical training and mentoring skills, with experience delivering certifications or enablement frameworks.
- Advanced troubleshooting skills across autonomy, mapping, networking, and hardware domains.
- Excellent communication skills to engage with both technical teams and executive stakeholders.
- Fluency in Korean (required); proficiency in Japanese (preferred).
- Education: Master’s in Computer Science, Robotics, or related field; or equivalent industry experience.
- Experience: 5 years in robotics, automation, or systems integration (3 with a Master’s). Prior Field Applications Engineering or Solution Architecture strongly preferred.
- Technical Skills (Nice to Have):
- Networking (protocols, firewalls, VPNs, VLANs, routers/switches).
- Linux (Ubuntu) systems management and optimization.
- Programming experience in Python, C , Typescript, or Kotlin.
- Familiarity with AutoCAD or equivalent design software.
- Certifications: Relevant industry certifications in robotics, networking, or systems integration preferred.
- Domestic and international travel up to 50%, including the APAC region.
- Candidates must be authorized to work in the U.S. Boston Dynamics cannot sponsor visas for this role.