Digital Product Manager- Mobile Apps

We are seeking a seasoned Senior Digital Product Manager to lead the development of customer-facing and franchise-facing applications within a fast-growing home services ecosystem. This role will focus on building mobile-first experiences (iOS & Android) that power customer engagement, membership programs, and service booking journeys.

The ideal candidate brings deep experience delivering end-to-end digital products—from concept to deployment on the Apple App Store and Google Play Store—with a strong understanding of data-driven personalization, platform integrations, and user experience optimization.

Key Responsibilities

· Own and drive the end-to-end product lifecycle across multiple initiatives including Customer Portal, Franchise Portal, and Membership Platform

· Lead development of mobile applications (iOS & Android) focused on service booking, customer profiles, and personalized recommendations

· Define and manage product roadmap, epics, features, and user stories, ensuring alignment with business goals and customer needs

· Collaborate closely with engineering, UX/UI, QA, and business stakeholders to deliver scalable and intuitive applications

· Oversee mobile app releases, including App Store & Play Store submission, compliance, and version management

· Ensure seamless data flow across systems (customer data, service history, membership status, scheduling systems, APIs)

· Drive AI-driven initiatives such as call handling, appointment scheduling, and personalized recommendations

· Leverage analytics, user behaviour data, and feedback loops to continuously improve customer engagement and conversion rates

· Act as a key liaison between business, franchise stakeholders, and technology teams

Required Qualifications

· 8 years of experience in Product Management, with strong focus on customer-facing digital products

· Proven experience delivering mobile applications (iOS & Android) from inception to App Store/Play Store deployment

· Experience working on platform-based products such as customer portals, booking systems, or membership platforms

· Strong understanding of data flows, APIs, integrations, and system architecture

· Hands-on experience with Agile methodologies (Scrum/Kanban) and backlog management

· Ability to translate business requirements into scalable product solutions

Preferred Qualifications

· Experience in home services, marketplace platforms, or franchise-based business models

· Exposure to AI/automation use cases (chatbots, scheduling, customer engagement tools)

· Experience working with customer data platforms (CDP), CRM systems, or personalization engines

· Strong collaboration with UX teams to build intuitive, mobile-first user experiences

Key Skills

· Product Strategy & Execution

· Mobile App Lifecycle (iOS & Android)

· Customer Experience & Journey Optimization

· Data Flow & API Integration Understanding

· Agile Product Management

· Stakeholder & Franchise Management

· AI/Automation in Customer Engagement