What are the responsibilities and job description for the Executive Client Experience & Operations Manager position at Boston Corporate Coach™?
Description
Boston Corporate Coach™ is a global leader in executive chauffeur and corporate ground transportation, operating in 680 cities across 27 countries. We support CEOs, corporate travel programs, private aviation, and high-profile clients where timing, communication, and execution must be flawless.
This is not a typical customer service or operations role.
Role Description
We are hiring an Executive Client Experience & Operations Manager to oversee high-touch client interactions and real-time service execution.
This role sits at the center of the operation — managing moving parts, solving problems as they happen, and ensuring that every trip meets our standard of precision and professionalism.
You will be responsible for:
• Managing time-sensitive reservations and operational workflows
• Acting as the point of contact for high-level clients and internal teams
• Solving real-time issues (schedule changes, delays, service disruptions) with speed and ownership
• Maintaining service quality across multiple markets and affiliates
• Identifying operational gaps and improving processes
This is a fast-paced, detail-driven environment where decisions often need to be made quickly and independently.
If you are looking for a predictable, routine role — this is not it.
Qualifications
We are not focused on titles — we are focused on how you think and operate.
Strong candidates typically have experience in:
• Luxury hospitality (hotel, concierge, guest services)
• Executive assistant or high-level support roles
• Private aviation or travel coordination
• Operations roles in time-sensitive environments
You should:
• Stay calm and decisive under pressure
• Communicate clearly and professionally
• Take ownership instead of escalating problems
• Be highly organized and detail-oriented
• Think proactively, not reactively
A degree is not required — relevant experience and mindset matter more.
Additional experience with global operations or transportation is a plus.