What are the responsibilities and job description for the Arabic Interpreter position at Boston Children's Hospital?
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At Boston Children’s Hospital, the quality of our care – and our inclusive hospital working environment – lies in the diversity of our people. With patients from local communities and 160 countries around the world, we’re committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here, different talents pursue common goals. Voices are heard and ideas are shared. Join us, and discover how your unique contributions can change lives. Yours included.
*PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions
(Not eligible for internal folks)
The Hale Family Center for Families is dedicated to supporting patient families through their experience at Boston Children’s Hospital. Working with many departments across the hospital, the Hale Family Center for Families strives to create a home-away-from-home for all families during their time at Boston Children’s. The center is located on the main campus, in the main lobby .
We are currently seeking an Arabic speaking Patient Experience Representative to join our front desk team!
This Patient Experience Representative is 100% in person and will be responsible for:
- Patient Encounter Management:
- Providing positive and effective customer service that supports Center operations
- Collaborating with referring providers and practices
Check In / Check Out:
- Greeting and directing patients, families and visitors
- Monitoring daily schedule and coordinating flow with clinicians/supervisor
- Facilitating and directing patients
- Administrative:
- Recording and forwarding messages, triaging call for urgent information or services, initiating call for emergency services
- Providing routine clerical support as needed
To qualify, you must have:
- A high school level of education, Bachelor’s Degree preferred
- Prior customer service or administrative experience preferred
- The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
- The ability to work with diverse internal and external constituencies
Preferred: Arabic speakers
Schedule 8am-4:30 pm or 10:30-7pm every other weekend
Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
Boston Children’s Hospital requires all employees to be vaccinated against COVID-19 and Flu, (unless you are eligible for a medical or religious exemption).
Boston Children’s Hospital is an Equal Opportunity / Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.
Job Type: Full-time
Pay: $21.00 - $27.05 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
Application Question(s):
- Do you speak Arabic?
Ability to Relocate:
- Boston, MA 02115: Relocate before starting work (Required)
Work Location: In person
Salary : $21 - $27
