Administrative Assistant / Customer Service Representative

Make a Difference Every Day

The Boston Catholic Cemetery Association (BCCA) is seeking a compassionate, organized, and customer-focused Administrative Assistant to join our team. This is more than a typical office position—you will play an important role in helping families, funeral directors, and monument companies during significant moments in their lives.

If you enjoy helping people, are highly organized, and take pride in providing exceptional customer service, we'd love to hear from you.

What You'll Do

As the Administrative Assistant, you will serve as the first point of contact for our customers while ensuring cemetery records are maintained with accuracy and professionalism.

Responsibilities include:

· Provide outstanding customer service by phone and in person

· Assist families, funeral directors, and monument companies

· Process interment, cremation, and grave sale documentation

· Maintain cemetery records and databases

· Prepare deeds, lot cards, and customer files

· Coordinate work orders with cemetery management

· Answer genealogy and record inquiries

· Manage pre-need agreements and layaway accounts

· Maintain office filing systems and inventory

· Order office supplies and printed materials

· Process transportation permits and related correspondence

· Help maintain a clean, organized, and professional office environment

Qualifications Required:

· High school diploma or equivalent

· Excellent written and verbal communication skills

· Strong Microsoft Office skills

· Exceptional organizational skills and attention to detail

· Friendly, professional customer service attitude

· Ability to learn cemetery management software (training provided)

Preferred

· Previous administrative or office experience

· Customer service experience

· Experience with data entry and record management

Why Join BCCA?

We offer a stable, supportive workplace where your work truly matters.

Benefits Include:

· Competitive salary based on experience

· Health Insurance

· Dental Insurance

· Paid Vacation

· Paid Sick Time

· Paid Holidays

· Long-Term Disability Insurance

· Life Insurance

· Opportunity for paid overtime

How to Apply

Please submit:

· Resume

· Cover Letter

· Salary Requirements

Pay: From $20.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

Salary : $20