What are the responsibilities and job description for the IT Help Desk position at Boston Associate Software Systems?
Bachelor’s degree in computer science, electronics engineering or other engineering or technical discipline is required.
• 5 years of experience; 8 years of additional relevant experience may be substituted for education.
• Previous experience in a supervisory role within IT service management or a related field.
• Strong understanding of customer relationship management principles and practices.
• Excellent communication and interpersonal skills.
• Proven ability to manage personnel and track performance metrics.
• Ability to identify and mitigate risks effectively.
• Well-versed in IT Service Management and customer relationship management.
• Experience with IT incident and service request ticketing systems, such as ServiceNow.