At the BAC, we are dedicated to providing students with an exceptional educational experience while embracing diversity and equity in all aspects of our community.  The Student Billing Representative plays a pivotal role in helping students realize their academic dreams by providing exceptional support while they navigate resolving their financial account. 

The Student Billing Representative will monitor student accounts that have not completed their financial obligation and counsel students as needed on options and timelines, while working closely with colleagues to foster a professional, knowledgeable, and welcoming environment for all BAC constituents.

PRIMARY ESSENTIAL FUNCTIONS:
•    Provide proactive, professional, and friendly service in all interactions.
•    Review and enter daily payments into PowerCampus from all vendors. 
•    Review bank activity to identify and enter payments. 
•    Manage payment plans provided through ACI including ensuring accurate balances listed on the student account and monitoring for default plans and communicating with students.
•    Process accounts receivable entries such as MBTA passes, prior learning assessments, etc. 
•    Review monthly aging reports; ensure outstanding amounts are accurate and determine appropriate next action.
•    Counsel students regarding payment options and timelines. 
•    Responsible for all collection activity including; due diligence letters, telephone calls emails, and referrals to collection agencies.
•    Work closely with collection agencies regarding all points of the collections process, including monitoring rosters, processing payments, and managing consumer disputes.
•    Monitor the efficiency and effectiveness of the collection process and keep up to date with federal and state regulations.
•    Coordinate and monitor internal payment arrangements- for students who have not resolved their financial obligations. 
•    Manage third-party billing by invoicing and monitoring payments.  Specific third-party vendors include; the Kuwait Embassy, the Saudi Arabian Cultural Mission (SACM), Veterans Affairs and miscellaneous scholarship providers.
•    Communicate efficiently and collaboratively with other offices around the College to provide the highest level of service to our students.
•    Serve as backup to the Student Advocates for escalated situations and front-line service when needed.
•    Provide backup to the Assistant Director of Student Billing in all functions such as processing refunds.
•    Other tasks as assigned.

• Bachelor’s degree from an accredited institution preferred.
• 1-3 years of experience in higher education student financial services or accounts receivable department.

FUNCTIONAL/TECHNICAL SKILLS:

• Must be detail oriented.
• Strong computer skills, including effective use of Microsoft Office suite.
• Proficient in Microsoft Excel and the use of vlookups and pivot tables a plus.
• Excellent communication and consultative skills, both verbal and written.
• Excellent problem solving and conflict resolution skills.
• Outstanding organizational skills with the ability to effectively prioritize.
• Ability and willingness to support collaborative efforts.
• Be committed to the mission of the BAC and carry out the highest quality of service to BAC constituencies.

WORK SCHEDULE REQUIREMENTS:

• This is a full-time exempt position of 40 hours per week
• This is a hybrid position. At least 2 days a week in person will be required. Days in the office may vary depending on the time of year and the needs of the office.
• Must be able to work flexible hours in accordance with the academic season.

ORGANIZATION:

• This position reports to the Director of Student Financial Services
• This position does NOT have supervisory responsibilities