Regional BU Quality Manager Job

Division : BOSTIK

Direction : Bostik Operations

Job title

BOSTIK REGIONAL BU QUALITY MANAGER

Situation in organisation

(enclose a copy of your organisation chart)

• Reports to the Global Head of Quality BOSTIK
• Coordinates with Regional Operational Excellence Managers, GBU Operations Directors, GBU Commercial Directors, global functional entity
  
  

Job dimensions

• Regional leader (regions AMAS, APAC and EMEA) in quality control, assurance and management
• Regional role for Bostik BU (BUs CC and IA)
• In a matrix structure working closely with Corporate, Industrial and BU Directors and country structures.
• Responsible for Quality performance, Certifications, and Quality systems for a region and BU
  
  

Activities

MISSION

To ensure the effective implementation and continuous improvement of quality systems within the region and BU, in alignment with global standards. This role drives cross-functional initiatives to reduce quality costs, enhance customer satisfaction, and uphold compliance through rigorous oversight, performance monitoring, and stakeholder collaboration.

Primary Responsibilities

• Quality Strategy & Systems Management
• Design and implement global quality systems and processes tailored to the business perimeter, ensuring alignment with corporate standards and regulatory requirements.
• Continuously monitor and improve quality systems by analyzing performance data, identifying gaps, and implementing corrective and preventive actions.
• Conduct regular reviews of quality processes to ensure they remain effective, efficient, and aligned with evolving business needs and customer expectations.
• Performance Improvement & Operational Excellence
• Collaborate with Operational Excellence and Industrial teams to identify key drivers of Cost of Poor Quality (COPQ) and implement targeted improvement initiatives.
• Use data-driven methodologies (e.g., Six Sigma, Lean) to analyze root causes of inefficiencies and drive sustainable improvements.
• Track and report on the impact of improvement programs, ensuring measurable reductions in COPQ over time.
• Customer Satisfaction & Complaint Reduction
• Work cross-functionally with Supply Chain and Commercial teams to analyze customer feedback and complaint trends.
• Develop and implement action plans to reduce Customer Claims (CCR) and improve Net Promoter Score (NPS).
• Ensure timely resolution of customer issues and integrate learnings into product and process improvements.
• Quality Reporting & Analytics
• Lead the development and maintenance of global dashboards and reporting tools to monitor quality KPIs.
• Prepare and present monthly executive summaries and operational reports to senior leadership.
• Coordinate annual management reviews, providing insights into trends, risks, and opportunities for improvement.
• Audit & Compliance Management
• Develop and execute a comprehensive audit and certification plan, covering internal, customer, external, and supplier audits.
• Ensure audit readiness by maintaining up-to-date documentation, training, and compliance records.
• Lead investigations into major customer complaints and assess risks associated with significant changes or non-conformities.
• Coordinate audit responses and follow-up actions to ensure timely closure of findings.
  
  

SECONDARY AREAS OF RESPONSIBILITY

• Stakeholder Engagement & Collaboration
• Build and lead a network of quality stakeholders across regions and functions to foster collaboration and knowledge sharing.
• Act as a liaison between global, regional, and BU quality teams to ensure alignment and consistency in quality practices.
• Training & Capability Building
• Develop and deliver training programs on quality procedures, tools, and best practices.
• Support teams in adopting new methods and tools by providing hands-on guidance and coaching.
• Promote a culture of quality through continuous learning and engagement initiatives.
• Digitalization & Tool Optimization
• Support the digital transformation of quality systems by contributing to the design and deployment of digital tools.
• Drive simplification and harmonization of quality processes across regions and functions.
• Identify opportunities to automate reporting, data collection, and analysis to improve efficiency and accuracy.
  
  

Context And Environnement

• Operates within a complex regional environment involving multiple sites, diverse applications, and a broad product portfolio, often incorporating innovative or evolving processes.
• Requires regular travel to manufacturing sites to engage with local teams and maintain up-to-date oversight of quality and operational initiatives.
• Builds and sustains strong working relationships with BU leadership, site teams, and relevant Arkema support functions to ensure alignment and collaboration.
• Demonstrates leadership and influence within a matrix organization to effectively promote quality initiatives across the region.
  
  

Accountabilities

• Deploy PPM initiatives within the region, ensuring alignment with standardized tools and methodologies.
• Execute regional Quality plans, in line with BU strategic priorities.
• Engage and support site-level teams in delivering key Quality projects, ensuring measurable outcomes.
• Foster a culture of Customer Satisfaction through proactive quality initiatives and responsiveness to customer feedback.
• Promote reduction of costs of poor quality, right-first-time Improvement and cross-functional collaboration across regional teams to drive continuous improvement.
• Coordinate with Arkema counterparts on regional quality initiatives to ensure consistency and leverage best practices.
  
  

Qualifications / Experience Required

• Degree in Engineering, Quality Management, or related field
• 8–12 years in quality roles within manufacturing or chemical industries
• Certifications: ISO 9001 Lead Auditor required, others preferred
• Strong knowledge of quality systems and tools (FMEA, RCA, 8D, SPC, CAPA)
• Experience with audits (internal, external, supplier, customer)
• Proven ability to reduce COPQ, improve NPS, and enhance PPM
• Skilled in data analysis and reporting (Power BI, SAP QM, dashboards)
• Strong project and change management capabilities
• Excellent cross-functional collaboration and stakeholder engagement
• Experience in training and coaching on quality topics
• Fluent in English; additional languages are a plus
• Comfortable working in global, multicultural environments

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