Member Service Representative/Loan Processor

• Assumes responsibility for the effective and professional performance of financial service functions.
  • a. Presents and explains credit union services and products to members and assists in meeting their financial needs in a prompt, efficient, and accurate manner. Promotes services and products to meet credit union goals and objectives.
  • b. Receives and directs members and telephone calls. Handles requests, problems, complaints, or questions, or directs them as necessary. Records and relays messages. May respond to email or other electronic requests submitted by members.
  • c. Answers questions and solves problems for members by listening to problems, collecting data, securing answers, and reporting results to the inquiring party. Resolves member balancing and account problems. Researches accounts for discrepancies.
  • d. Performs file maintenance and account changes such as, but not limited to:
    • i. Ordering checks for member accounts.
    • ii. Taking stop payment orders.
    • iii. Processing debit card servicing and issuance requests.
    • iv. Opening and closing accounts.
  • e. Provides prompt, efficient, and accurate service in the processing of loans.
  • f. Processes member mail transactions as needed.
  • g. Opens, renews, closes, and updates certificate accounts.
  • h. Properly completes payroll deductions, direct deposit, and other authorization forms.
  • i. Rents safety deposit boxes.
  • j. Assists members in opening Individual Retirement Accounts (IRA). Maintains IRAs and answers questions regarding IRA.
•  Assumes responsibility for providing effective secretarial and clerical support for all phases of loan processing activities and promotions.
  • a. Prepares paperwork for loan applications. Runs reports, retrieves credit ratings, reviews files, figures point scores, and works up applications.
  • b. Performs coding and posting functions and prepares all necessary documents for closing of loans.
  • c. Mails loan paperwork. Distributes loan paperwork to appropriate personnel.
  • d. Coordinates loan closings with appropriate personnel. Closes loans as necessary.
  • e. Types and mails denial letters and related correspondence for promotions.
  • f. Maintains hold/mail files and suspense files according to weekly schedule. Disburses documents to Loan Officers for follow-up.
  • g. Receives and screens telephone calls. Answers routine questions or directs them to appropriate personnel. Records and relays messages.
  • h. Completes loan processing duties in accordance with established policies, procedures, and regulations.
  • i. Assists with credit card applications and processing as needed.
• Assumes responsibility for establishing and maintaining professional working relations with visitors, callers, and business professionals.
  • a. Greets and welcomes members and visitors to the credit union in a professional manner.
  • b. Resolves member requests and questions promptly, courteously, and professionally.
  • c. Keeps members informed of credit union services and policies.
  • d. Maintains and projects the credit union’s professional reputation by executing its brand standards.
• Assumes responsibility for establishing and maintaining effective coordination and working relationships with area personnel and with management.
  • a. Assists area personnel as required.
  • b. Keeps supervisor informed of area activities and significant problems.
  • c. Completes required reports and records accurately and promptly.
  • d. Maintains departmental files.
  • e. Attends meetings as required.
• Assumes responsibility for related duties as required or assigned.
  • a. Actively and professionally cross sells credit union products and services.
  • b. Performs related clerical and teller duties as needed.
  • c. Ensures work area is clean, secure, and well maintained.
  • d. Performs research duties as needed.

Salary : $19 - $28