What are the responsibilities and job description for the IT Manager position at Bossier Chamber of Commerce?
Location: Shreveport, LA
Salary: $85,000 Benefits
Position Overview
We are seeking an IT Manager to lead all aspects of information technology across the organization. This role oversees infrastructure, systems security, hardware/software lifecycle management, and end-user support. The IT Manager will drive strategic upgrades, ensure HIPAA and cybersecurity compliance, and serve as a key partner in operational continuity and innovation.
Key Responsibilities
Infrastructure & Systems Oversight
Salary: $85,000 Benefits
Position Overview
We are seeking an IT Manager to lead all aspects of information technology across the organization. This role oversees infrastructure, systems security, hardware/software lifecycle management, and end-user support. The IT Manager will drive strategic upgrades, ensure HIPAA and cybersecurity compliance, and serve as a key partner in operational continuity and innovation.
Key Responsibilities
Infrastructure & Systems Oversight
- Manage and maintain all facility-wide IT systems, servers, networks, and endpoints
- Oversee installation, configuration, and upgrades of hardware and software
- Administer user accounts, permissions, and access controls across platforms
- Monitor system performance and proactively address vulnerabilities or inefficiencies
- Ensure HIPAA compliance across all digital systems and data handling
- Implement and maintain enterprise-grade antivirus, malware protection, and firewalls
- Conduct regular audits of security protocols and access logs
- Develop and enforce IT policies, disaster recovery plans, and data retention schedules
- Oversee wired and wireless network infrastructure, including cabling and routers
- Install and maintain camera systems, phones, printers, TVs, and other peripherals
- Manage inventory and lifecycle of all IT assets (workstations, mobile devices, etc.)
- Provide Tier 1–3 technical support to staff across departments
- Train employees on system use, cybersecurity awareness, and troubleshooting basics
- Maintain help desk documentation and ticketing system for issue tracking
- Partner with leadership to evaluate and implement new technologies
- Support budgeting and procurement for IT-related projects and platforms
- Coordinate with external vendors and consultants as needed
- Participate in cross-functional planning for operational upgrades and compliance initiatives
- Bachelor’s degree in Information Technology, Computer Science, or related field (preferred)
- 5–10 years of progressive IT experience, including supervisory or managerial roles
- Advanced knowledge of Windows and Mac OS environments, networking, and cloud platforms
Salary : $85,000