Assistant Service Manager, North America

Job Title: Assistant Service Manager

Department: Vehicle Business Division

Company: Boschung America

Location: Addison, IL

Employment Type: Full-Time

About Boschung America

Boschung America is part of the global Boschung Group, a leader in smart surface maintenance solutions and specialized vehicles for airports and municipalities. We are committed to providing world-class service, innovative equipment, and reliable support to our customers across North America.

Position Summary

The Assistant Service Manager supports the day-to-day operations of the Service & Parts Department for Boschung America’s vehicle business division. This role focuses on researching and resolving customer issues, managing warehouse parts inventory, processing customer orders, and preparing shipments. The ideal candidate is organized, detail-oriented, and customer-focused, with strong communication and problem-solving skills.

Key Responsibilities

Customer Support & Issue Resolution

• Serve as a point of contact for parts and service inquiries.
• Research customer issues by reviewing technical documentation, service records, and equipment specifications.
• Coordinate with technicians, service partners, and the engineering team to provide accurate solutions.
• Follow up with customers to ensure timely and satisfactory resolution.

Parts & Warehouse Management

• Maintain accurate stock levels of parts and consumables in the warehouse.
• Conduct regular inventory checks and assist with cycle counts.
• Identify low-stock or high-demand items and recommend reorders to management.
• Ensure proper storage, labeling, and organization of parts.

Order Processing & Fulfillment

• Receive and process customer orders promptly and accurately in the internal systems.
• Pick, package, and prepare parts for shipment according to company standards.
• Coordinate with shipping carriers to arrange timely delivery.
• Generate shipping documents, invoices, and related paperwork.

Qualifications

Required:

• Experience in customer service, parts management, logistics, or service operations.
• Basic mechanical aptitude and ability to understand technical information.
• Strong organizational skills with high attention to detail.
• Proficiency with inventory or ERP software (or willingness to learn).
• Excellent verbal and written communication skills.

Preferred:

• Experience in heavy equipment, specialty vehicles, or automotive/industrial parts.
• Forklift certification or ability to be trained.
• Familiarity with shipping logistics and warehouse procedures.

Working Conditions

• Combination of office and warehouse environment.
• Ability to lift up to 50 lbs and handle physical tasks associated with parts handling.

Why Join Boschung America?

• Work with a global leader in advanced maintenance vehicles and technology.
• Opportunities for professional development and training.
• Collaborative, supportive team environment.
• Competitive compensation and benefits package.