Technical Product Specialist- Electronic Bike Systems (eBike)

Company Description

We Are Bosch.

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our areas of activity are every bit as diverse as our outstanding Bosch teams around the world. Their creativity is the key to innovation through connected living, mobility, or industry.

Let’s grow together, enjoy more, and inspire each other. Work

• Reinvent yourself: At Bosch, you will evolve.
• Discover new directions: At Bosch, you will find your place.
• Balance your life: At Bosch, your job matches your lifestyle.
• Celebrate success: At Bosch, we celebrate you.
• Be yourself: At Bosch, we value values.
• Shape tomorrow: At Bosch, you change lives.
  
  

Do you want beneficial technologies being shaped your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us, you will have the chance to improve quality of life all across the globe. Welcome to Bosch.

This role will be with the Bosch eBike Systems group, the current market leader for pedal-assist electric bike (eBike) drivetrain components in Europe, is growing quickly in North America as more bicycle dealers sell eBikes "epowered by Bosch."

Job Description

This role will act as the primary point of contact for the educational and technical support needs of the Pacific Northwest market’s retailers.

This position provides ongoing education and technical support for dealers on an annual cadence while also supporting their promotional activities, local brand partners, industry events, marketing opportunities, and other related events and opportunities.

Supporting, developing, expanding, and continually improving the customer service landscape in your defined geographic region is foundational to success.

Responsibilities

• Provide foundational retail education on Bosch eBike Systems to bicycles retailers in a defined market space
• Organize and execute an annual training cycle to certify qualified retailers and individuals to improve retail and rider experiences with Bosch’s systems
• Responsible to provide on-going technical support and troubleshooting as needed to retailers
• Drive retailer engagement with on-line tools and education opportunities
• Support, develop, expand and improve the customer service concept (e.g. hotline support, training concept) for the Bosch eBike System, taking into account customer service requirements specific to the North American market
• Relay information proactively and as requested to broader Bosch eBike team on retail expectations and landscape, service trends and challenges, competitors’ actions and opportunities, regulations and advocacy, etc.
• Travel expectation: 70% travel within the region
  
  

Qualifications

Basic Qualifications:

• High School Diploma or GED
• Minimum 3 years' experience in the bicycle industry and/or experience as a bicycle mechanic.
  
  

Preferred Qualifications

• Bachelor's degree in relevant area such as Engineering, Product, etc.
• MS Office experience including Outlook, PowerPoint and Excel
• Mechanical degree from UBI or BBI is a plus
• Strong group presentation and communication skills (verbal and written)
• Strong problem-solving skills and ability to troubleshoot issues
  
  

Additional Information

The U.S. base salary range for this full-time position is $75,000-$90,000. Within the range, individual pay is determined based on several factors, including, but not limited to, work experience and job knowledge, complexity of the role, job location, etc. Your Recruiter can share more details about the specific salary range for this position during the interview process.

Your well-being matters at Bosch! We offer a competitive compensation and a benefits package designed to empower you in every area of your life. This includes premium health coverage, a 401(k) with generous matching, resources for financial planning and goal setting, ample paid time off, parental leave, and comprehensive life and disability protection. We're investing in your success!

Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization unavailable.

Equal Opportunity Employer, including disability / veterans

• Bosch adheres to Federal, State, and Local laws regarding drug-testing. Employment is contingent upon the successful completion of a drug screen and background check. Candidates who have been offered the position must pass both screenings before their start date.