What are the responsibilities and job description for the Customer Quality Engineer position at Bosch USA?
Company Description
Our drive and control technologies ensure efficient, powerful and safe movement in machines and systems of any size. We inspire our customers with intelligent components, tailored system solutions, and services – from fully connected applications to the factory of the future. Bosch Rexroth is dedicated to making the world a better place through innovation and technology. We are looking for associates who will take on our customers’ challenges with passion and persistence until the right solution is found and who will thrive in a face-paced, collaborative and exciting environment.
Why work with Bosch Rexroth?
The Customer Quality Engineer (CQE) acts as the primary quality liaison between the company and their customers in the mobile hydraulics sector. This role is responsible for addressing customer quality concerns, managing complaint resolution, ensuring customer satisfaction, and driving continuous improvement efforts to meet customer requirements and expectations and industry standards.
Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization unavailable.
Your well-being matters at Bosch! We offer a competitive compensation and a benefits package designed to empower you in every area of your life. This includes premium health coverage, a 401(k) with generous matching, resources for financial planning and goal setting, ample paid time off, parental leave, and comprehensive life and disability protection. We're investing in your success! Bosch Benefits | Bosch in the USA
Want a Closer Look At Life At Bosch? Follow Our Social Channels And See What It’s Like To Work Here
By submitting an application for employment with Bosch, you represent and warrant that: (a) the work product and materials you submit are your own and reflect your personal experience, skills and qualifications; and (b) you have not used artificial intelligence or automated tools to generate, alter, or enhance application materials or responses in a manner that misrepresents your identity, authorship, experience, capabilities or qualifications.
Our drive and control technologies ensure efficient, powerful and safe movement in machines and systems of any size. We inspire our customers with intelligent components, tailored system solutions, and services – from fully connected applications to the factory of the future. Bosch Rexroth is dedicated to making the world a better place through innovation and technology. We are looking for associates who will take on our customers’ challenges with passion and persistence until the right solution is found and who will thrive in a face-paced, collaborative and exciting environment.
Why work with Bosch Rexroth?
- Challenging Projects: We are driven by innovation and being at the cutting edge of everything that we do. At Bosch Rexroth every day is different, and your time will be filled with interesting and exciting projects.
- Amazing Colleagues: Our people make us who we are, and we are very proud of our diverse and skilled global team. Having a supportive and encouraging team around you can make all the difference.
- Learning and Development: We want you to reach your fullest potential, for both yourself and for Bosch Rexroth. That’s why we actively promote growth and development.
- Change the World: We want to give you the opportunity to not only drive your career forward but also to change the world. The work we do at Bosch Rexroth can make a big difference to the world around you.
- Social & Value-Driven: We have a tradition of assuming social responsibility in all that we do. Our success, and our roadmap for the future, is based on our lived values. This covers everything, from community to the environment, to being a social employer.
- Flexibility & Freedom: We strive to give you a balance between your work and home life, as well as the freedom to drive your career forward.
- International Opportunities: We are a truly global, fully networked company, with locations in more than 80 countries all over the world
The Customer Quality Engineer (CQE) acts as the primary quality liaison between the company and their customers in the mobile hydraulics sector. This role is responsible for addressing customer quality concerns, managing complaint resolution, ensuring customer satisfaction, and driving continuous improvement efforts to meet customer requirements and expectations and industry standards.
- Serve as the main point of contact for customer quality issues and communications.
- Investigate customer complaints and non-conformance; lead root cause analysis and develop effective corrective and preventive actions.
- Monitor customer satisfaction and quality performance metrics.
- Participate in customer audits and product validation reviews; provide technical and quality support during new product introductions (NPI).
- Coordinate and lead 8D or similar problem-solving methodologies for customer issues.
- Ensure timely communication and documentation of quality concerns and resolutions.
- Collaborate with internal teams (sales, manufacturing, engineering, quality assurance) to address customer feedback.
- Support PPAP and other customer-specific quality requirements. (APQP)
- Prepare and deliver quality reports, presentations, and metrics to customers and internal stakeholders.
- Participate in audits, customer visits, and continuous improvement initiatives.
- Maintain compliance with industry standards (e.g., ISO 9001, ISO 14001) and customer-specific quality requirements.
- Travel to customer sites (domestic and international) and other company locations as needed. (Up to 30% annually)
- Bachelor’s degree in Engineering, Quality, or related technical field.
- 3 years of experience in manufacturing, project management and/or quality focused projects
- Proven track record in customer-facing roles, including direct interaction with vendors, OEMs, and end users to resolve quality issues and drive improvements.
- Strong knowledge of quality tools and methodologies: 8D, 5 Whys, FMEA, SPC, Control Plans, APQP, PPAP.
- Problem solving and coordination experience; Shainin, Six Sigma, etc.....
- Proficiency in reading technical drawings and specifications.
- Experience with root cause analysis and corrective/preventive action processes.
- Familiarity with quality management systems (QMS).
- Strong interpersonal and communication skills: ability to work well with others in both one-on-one relationships as well as group activities.
- Strong organizational, analytical, and problem-solving skills with a highly oriented process approach.
- Ability to travel to customer sites (domestic and international) and other company locations as needed. (Up to 30% annually)
Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization unavailable.
Your well-being matters at Bosch! We offer a competitive compensation and a benefits package designed to empower you in every area of your life. This includes premium health coverage, a 401(k) with generous matching, resources for financial planning and goal setting, ample paid time off, parental leave, and comprehensive life and disability protection. We're investing in your success! Bosch Benefits | Bosch in the USA
Want a Closer Look At Life At Bosch? Follow Our Social Channels And See What It’s Like To Work Here
- YouTube
- TikTok
By submitting an application for employment with Bosch, you represent and warrant that: (a) the work product and materials you submit are your own and reflect your personal experience, skills and qualifications; and (b) you have not used artificial intelligence or automated tools to generate, alter, or enhance application materials or responses in a manner that misrepresents your identity, authorship, experience, capabilities or qualifications.