Regional Operations Manager - SE Region

Company Description

We Are Bosch.

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our areas of activity are every bit as diverse as our outstanding Bosch teams around the world. Their creativity is the key to innovation through connected living, mobility, or industry.

Let’s grow together, enjoy more, and inspire each other.  Work #LikeABosch

• Reinvent yourself: At Bosch, you will evolve.
• Discover new directions: At Bosch, you will find your place.
• Balance your life: At Bosch, your job matches your lifestyle.
• Celebrate success: At Bosch, we celebrate you.
• Be yourself: At Bosch, we value values.
• Shape tomorrow: At Bosch, you change lives.

You will represent one of the leading brands in the HVAC distribution channel for YORK Factory Direct promoting the Bosch portfolio in the assigned market. You will also become a member of a highly motivated, winning team fostering an inclusive and positive culture. 

As a Regional Operations Manager, you will be responsible for ensuring operational excellence at all YORK Direct Stores in the region. This will include development and implementation of training programs, team development, performance metrics, issue resolution, and the improvement of customer experience.

This role is also accountable for auditing stores to ensure that best practices are being utilized, Bosch policies are being upheld, and to certify that store wellness is maintained at a high level.

The Regional Operations Manager’s ultimate responsibilities are to assist in increasing sales, profitability, and the overall performance of every store in their region through adherence to best Standard Operating Practices.

Job Description

We are seeking a dynamic and experienced Regional Operations Manager to join our YORK SE Region (GA/SC) team.  In this pivotal role, you will be responsible for overseeing and optimizing operational activities across YORK Factory Direct locations in GA and SC, driving performance improvements, and ensuring alignment with organizational goals.

• Coach Store Managers in all areas of store operations.
• Discover weaknesses in all areas and develop methods for improvement.
• Provide frequent training to achieve operational excellence at all levels.
• Provide constant support for York Direct Stores Managers and all store employees through frequent communication and problem solving.
• Create and maintain high performing flexible teams which achieve excellent results.
• Audit required reports to confirm that Store Managers are reviewing as per policy.
• Provide periodic updates to the Area Director regarding performance of each store, special projects, and any obstacles.
• Establish annual goals for Store Managers and their direct reports.
• Develop solid relationships with Store Managers and acts as a mentor to them to make certain that a constant communication channel is ascertained.
• Ensures that every store is completing all assigned safety training and following safety guidelines at all times.
• Visits the regions stores regularly and conducts a monthly store assessment on a variety of areas.
• Heavy involvement in new store openings. Assisting in all aspects from site selection to store opening.

Qualifications

• 5 years of B2B branch/warehouse management experience
• Ability to travel at least 50% within aligned market

Preferred Qualifications:

• Bachelor's degree
• Proficiency in Windows and Microsoft Office software. 
• Strong interpersonal, customer relationship and decision-making skills. 
• Effective and professional communication and organization skills. 
• Strong analytical skills and a positive human relations orientation. 
• Excellent ability to delegate responsibilities while maintaining organizational control of branch operations and customer service 
• Proficiency in conflict management and business negotiation processes 
• Ability to build consensus and relationships among managers, partners, and employees.

Additional Information

Equal Opportunity Employer, including disability / veterans 

*Bosch adheres to Federal, State, and Local laws regarding drug-testing. Employment is contingent upon the successful completion of a drug screen and background check. Candidates who have been offered the position must pass both screenings before their start date.