What are the responsibilities and job description for the HVAC Product Technical Support Engineer (Remote) position at Bosch-HomeComfort?
Company Description
We Are Bosch.
At Bosch, we shape the future by inventing high-quality technologies and services that spark
enthusiasm and enrich people’s lives. Our areas of activity are every bit as diverse as our outstanding
Bosch teams around the world. Their creativity is the key to innovation through connected living,
mobility, or industry.
Let’s grow together, enjoy more, and inspire each other. Work #LikeABosch
• Reinvent yourself: At Bosch, you will evolve.
• Discover new directions: At Bosch, you will find your place.
• Balance your life: At Bosch, your job matches your lifestyle.
• Celebrate success: At Bosch, we celebrate you.
• Be yourself: At Bosch, we value values.
• Shape tomorrow: At Bosch, you change lives.
Job Description
We are seeking a detail-oriented and analytical HVAC Product Technical Support Engineer to join our remote team based in Norman, United States. In this role, you will provide efficient and organized technical support for our HVAC products, ensuring customer satisfaction and product reliability.
- Offer remote technical support to customers, dealers, and field technicians for HVAC products
- Analyze and troubleshoot complex HVAC system issues
- Develop and maintain technical documentation, including user manuals and troubleshooting guides
- Collaborate with the product development team to improve product features and resolve technical issues
- Stay up-to-date with industry trends, standards, and regulations
- Provide training and guidance to junior team members and customers on HVAC products
- Manage and prioritize multiple support tickets efficiently
- Contribute to the development of knowledge base articles and FAQs
Qualifications
- Bachelor's degree in Mechanical Engineering, HVAC Technology, or related field
- 3-5 years of experience in HVAC technical support or a related field
- In-depth knowledge of HVAC systems and products
- Strong troubleshooting and analytical skills
- Excellent technical writing abilities
- Proficiency in remote support tools and technologies
- Outstanding customer service and communication skills
- HVAC certifications (e.g., NATE, EPA) preferred
- Familiarity with industry standards and regulations
- Ability to work independently and manage time effectively in a remote environment
- Strong attention to detail and organizational skills
Additional Information
Equal Opportunity Employer, including disability / veterans
*Bosch adheres to Federal, State, and Local laws regarding drug-testing. Employment is contingent upon the successful completion of a drug screen and background check. Candidates who have been offered the position must pass both screenings before their start date.
Your well-being matters at Bosch! We offer a competitive compensation and a benefits package designed to empower you in every area of your life. This includes premium health coverage, a 401(k) with generous matching, resources for financial planning and goal setting, ample paid time off, parental leave, and comprehensive life and disability protection. We're investing in your success!
