What are the responsibilities and job description for the Counter Sales Associate position at Bosch-HomeComfort?
Company Description
We Are Bosch.
At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our areas of activity are every bit as diverse as our outstanding Bosch teams around the world. Their creativity is the key to innovation through connected living, mobility, or industry.
Let’s grow together, enjoy more, and inspire each other. Work #LikeABosch
- Reinvent yourself: At Bosch, you will evolve.
- Discover new directions: At Bosch, you will find your place.
- Balance your life: At Bosch, your job matches your lifestyle.
- Celebrate success: At Bosch, we celebrate you.
- Be yourself: At Bosch, we value values.
- Shape tomorrow: At Bosch, you change lives.
Job Description
CSA will process customer orders, expedite shipments and be a key point of contact for customer inquiries on orders, availability, shipping schedules, and service operations. You may also assist the Territory Managers in sales support (identifying programs, promotions, products, etc.).
- Enter customer orders and assist in, or handle, order fulfillment, expediting and/or changes to existing orders or projects.
- Advise customers and Territory Managers on pricing, availability, and follow through with order to deliver.
- Process customers return documents, warranty claims, and/or order entry for customer and Territory Managers.
- Assure complete bills of material are shipped on customer orders.
- Assist in ordering parts to assure availability and assist in maintaining adequate direct workflow among Counter Associates.
- Other duties may be assigned.
Qualifications
- High School diploma or equivalent combined education and experience.
- Minimum 2 years’ experience in related field.
- Proficiency in a Windows operating environment.
- Strong interpersonal skills and decision-making abilities.
- Effective professional communication and organization skills.
- Ability to use manual or computerized systems for order entry, invoicing, data application and equipment selection.
- Willingness and ability to learn and adapt in a fast-paced environment.
Preferred
- Product familiarity and/or HVAC experience.
Additional Information
Equal Opportunity Employer, including disability / veterans
*Bosch adheres to Federal, State, and Local laws regarding drug-testing. Employment is contingent upon the successful completion of a drug screen and background check. Candidates who have been offered the position must pass both screenings before their start date.