What are the responsibilities and job description for the Customer Service Specialist or Insurance Sales Agent position at Bort Insurance Service?
Bort Insurance Services, established in 1975 in Erie, Pennsylvania, offers expert and friendly service to help clients find the best insurance policies for auto, home, life, and business needs. With a convenient Erie office location and local claims service, we provide personalized face-to-face interactions. As part of our commitment to ERIE’s purpose since 1925, we aim to deliver near-perfect protection and service at the lowest possible cost.
This is a full-time on-site role for a Customer Service Specialist or Insurance Sales Agent, located in Erie, PA. The role involves providing top-notch customer service and support, ensuring customer satisfaction and enhancing the overall customer experience. Daily tasks include assisting clients with insurance queries, processing claims, and maintaining accurate records. The role also involves face-to-face interactions with clients to tailor insurance policies to their needs.
- Customer Service, Customer Support, and Customer Satisfaction skills
- Proven experience in enhancing Customer Experience
- Excellent written and verbal communication skills
- Strong problem-solving and organizational skills
- Ability to work independently and handle multiple tasks
- Knowledge or interest in the insurance industry is a plus
- High school diploma or equivalent; higher education is a plus