What are the responsibilities and job description for the Customer Service Representative/Referrals Care Coordinator position at Borrego Health?
Company Description
Borrego Health provides high quality, efficient customer focused health care to the communities we serve, accomplished by providing access to patient centered comprehensive care to all residents regardless of their ability to pay.
Job Description
This position has a dual responsibility.
The Customer Service Representative position requires excellent interpersonal and customer service skills, must be courteous and helpful; and possess the ability to meet and speak with the public as the “first contact” of the clinic.
The Customer Service Representative is in charge of answering telephones, scheduling appointments, calling no-show appointments, and taking payments.
The referral clerk is responsible for assuring continuity of care for those patients with a referral order, by coordinating timely specialty or ancillary appointments. The referral process is a multistep process and the referral care coordinator is responsible to make sure that the process is following its course. The referral care coordinator works as a liaison between the primary care provider, insurance companies, specialty providers, diagnostic services, and patient(s). The Referral Care Coordinator is responsible for data entry of referrals information and documentation of all referral interventions.
Qualifications
- Graduate or approved high school diploma or GED equivalent
- Experience in a medical office is a plus.
- Experience with referrals.
Additional Information
Learn more about us and view our current openings please visit our web-site at http://www.borregomedical.org/
Competitive Salary and excellent benefits
Please apply by clicking the link below.
You may also fax resumes- HR Department
Borrego Health
PO Box 2369
Borrego Springs, CA 92004
Fax: 858-634-6903
Borrego Health is an Equal Opportunity Employer