IT Support Technician I (Lakeland)

Job Summary
We are seeking a dedicated IT Support Technician to join our Lakeland team. The ideal candidate will possess a strong understanding of computer systems, and networks, and will be responsible for providing exceptional technical support to our users. This role requires a proactive approach to problem-solving and a commitment to delivering high-quality customer service.

Please Note: This is not a remote position

Key Responsibilities

• Support, configure, maintain, and operate computer workstations, voice communication, and peripheral equipment.
• Support routers, firewalls, servers, switches, PCs, and wireless access points.
• Answer inbound communications from customers regarding issues with applications, printers, computers, peripherals, and networking hardware.
• Guide callers through troubleshooting common IT concerns and resolutions.
• Perform remote support for upgrades or issue resolutions.
• Conduct inventory duties for hardware and software items.
• Create quality documentation for significant activities, including required reports and how-to documents.
• Stay up to date on all technology supported by Boring.
• Instruct users in the proper utilization of software applications and hardware.
• Create and terminate user access accounts for appropriate IT systems.
• Track time and document progress through the ticketing system.
• Perform other duties as assigned by the Manager.

Qualifications & Experience

• Education: HS Diploma / GED; Some College Preferred
• Experience: 1 year preferred in Desktop / Helpdesk Support
• Certifications: A Certification; Network (desired)
• Skills: High attention to detail, excellent communication and organization skills, customer service oriented

Physical / Mental / Emotional Job Requirements

• Physical: Sitting for long periods, walking, standing, lifting or pushing equipment (may exceed 45 lbs), hand/eye coordination, utilization of hands/fingers for typing and writing, ability to see and read PC screens, detect color coding, read fine print, and detect specific noises.
• Mental: Comprehension, organization, reasoning and decision making, communication, and mathematics.
• Emotional: Ability to manage a fast-paced environment with occasional stress.

Application Process:

• Phone interview.
• Complete personality profile assessment.
• Interview with the hiring manager.
• Team interview.

Additional Information

This job description is intended to provide a general overview of the role. Responsibilities and duties may be adjusted as business needs evolve. Boring Business Systems is committed to fostering a dynamic and engaging work environment.

Why Join Us?
This role offers the chance to be part of a forward-thinking company with nearly 100 years of success in delivering innovative IT and print solutions. If you’re ready to drive growth, make an impact, and thrive in a collaborative environment, we’d love to hear from you!

Boring Business Systems is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Boring Business Systems is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Boring Business Systems are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Boring Business Systems will not tolerate discrimination or harassment based on any of these characteristics.

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Application Question(s):

• Are you willing to submit to a background check and drug test?

Experience:

• IT support: 1 year (Required)

Ability to Commute:

• Lakeland, FL 33801 (Required)

Work Location: In person

Salary : $17 - $19