What are the responsibilities and job description for the Solutions Engineer position at BoreDM?
About BoreDM
BoreDM is the modern standard for subsurface data management — loved by 20 state Departments of Transportation (DOTs) and top engineering firms globally to accelerate construction, reduce risk, and build more resilient infrastructure. Our software combines powerful data management tools with appealing, intuitive interfaces to enable engineers to efficiently generate deliverables while passively building invaluable data assets.
Role
We're hiring a Phoenix-based solutions engineer to own our support operation end-to-end. You'll be the primary point of contact for client issues via Intercom, triage and document bugs for engineering, QA product releases, and help manage our team of developers and QAs. Support is our #1 priority — our customers are engineers who depend on our tools daily.
Ideal background
- 1-3 years in technical support, customer success, or QA at a software company
- Comfortable navigating web apps, APIs, databases, and tools like GitHub
- Strong written communication — can explain technical concepts clearly and handle tough conversations
- Experience with Intercom, Zendesk, or similar is a plus
- Geotechnical/civil engineering knowledge is a plus but not required
What you'll do
Support
- Own Intercom: handle inbound support, manage our AI bot (Auggie), and maintain support articles
- Lead support and training calls with clients
- Bridge clients and engineering — translate user issues into clear bug reports and feature requests on GitHub
- Train and onboard new support team members
QA & Bug Triage
- Quality-own product releases: write test plans, test edge cases, sign off before ship
- Review PRs from a user perspective and test changes in staging
- Reproduce reported bugs and file clean GitHub issues
Sales support
- Route inbound leads from support channels to sales
- Set up and monitor trial accounts
Compensation
- $50k-$80k, depending on experience
Culture at BoreDM
We're sharp, scrappy, resourceful, and passionate. Our decisions are guided by advancing a mission of moving fast, questioning everything, iterating quickly, and executing with integrity. The result is a product that outperforms alternatives by orders of magnitude — and a team that loves building it.
Benefits
- 401(k) plan and paid holidays
- Healthcare reimbursement through a flexible QSEHRA (choose your own plan)
- A chance to make a direct impact in a fast-growing company
Ready to apply?
- Follow this link: https://forms.gle/TjTAuJYXxcPFyE3h9
- Email careers@boredmlogs.com.
Salary : $50,000 - $80,000