Host-S

Starting Rate: $47,001.72 Annually

ESSENTIAL FUNCTIONS:

1. The host must strive to entertain our guests and exceed their expectations through gracious, enthusiastic and personalized service.
2. The host directly offers and/or proactively provides a range of services to our VIP guests.
3. Personalized service to the VIPS and dignitaries visiting the establishment, signing up these individuals with players club cards and explaining the different tier levels with the points the VIP has available, redeeming member points, promoting property amenities, participating in special functions, resolving guest complaints and providing a high level of guest services to a wide diversity of individuals.
4. Must possess great customer service skills and a passion for customer care.
5. Helps VIP (and non-VIP customers as necessary) with reservations for hotel and restaurants.
6. Meets and greets guests in a friendly and courteous manner.
7. Enters all VIP player participation in events, entertainment, parties, and etc.
8. Makes phone calls and/or emails to invites VIPs or potential VIPs to property.

JOB PREREQUISITES:

• Excellent interpersonal, communication, problem solving and critical thinking skills
• Excellent customer service
• Professional appearance and be a team player
• High capacity for learning

This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor.

EDUCATION: High school diploma.

EXPERIENCE: Proficient with Microsoft Office Outlook, Word and Excel. Previous customer service experience in a hospitality industry preferred.

LICENSES OR CERTIFICATIONS: Be able to obtain/maintain Eastern Shawnee Tribe of Oklahoma gaming license.

PHYSICAL REQUIREMENTS: Ability to maneuver in a casino/ office /outdoor environment. Standing, sitting, walking for long periods of time, moving/lifting up to 20-lbs; climbing, stooping, bending, crawling, kneeling, etc. Full range of physical mobility and manual dexterity required.

WORK ENVIRONMENT: We maintain an alcohol/drug-free workplace. Must have the ability to work in a fast paced environment and perform in casino operations containing smoke and second hand smoke with high noise level and bright lights. Must be able and willing to work nights, weekends and holidays as needed.