Inside Sales Representative/Customer Service

Border States is one of the largest 100% employee-owned companies in the United States, and each employee-owner has a real stake in our long-term success. Employee-ownership drives our commitment to delivering total satisfaction — each of us is empowered to exceed customer expectations.

During Border States’ nearly 70 years in the electrical distribution business, our mission and values haven’t changed. We provide services and solutions to our customers by delivering innovative product and supply chain solutions. We believe in doing the right thing — for our customers, vendor partners, communities and fellow employee-owners.

JOB SUMMARY

Supports the day-to-day operations of the Customer Service Team in promoting sales, obtaining orders and providing service to our customers. Obtains orders, provides customers timely follow-up on technical inquiries, maintains reports, actively participate in the marketing and sale of Border States’ products and services, resolves customer billing problems, and provides input on product evaluations, code descriptions, inventory management, and pricing development.

RESPONSIBILITIES

Essential Functions

· Works closely with Border States’ sales and marketing staff to meet and exceed Branch sales and gross profit objectives.

· Obtains orders and provides proactive sales and service functions including order entry, quotations, expediting, pricing, returns, coordinate deliveries and follow-up on customer inquiries, as required.

· Provides timely follow-up on customer technical inquiries and requests.

· Maintains Open Order Reports, Billing Block Reports and other reports deemed necessary on a consistent basis.

· Actively participates in the marketing and sale of Border States’ products and services.

· Consistently provides responsive, quality service to meet and exceed customer expectations.

· Provides input to BSE personnel on customer needs or concerns regarding pricing, inventory, products, competition and procedures.

· Coordinates with the Customer Financial Services staff to resolve customer-billing problems resulting from errors in pricing, shipping, delivery or other credit areas.

· Provides input to the pricing and purchasing areas on product evaluations, code descriptions, inventory management, pricing development, and other related functions.

Non-essential Functions

· Attends sales meetings and training programs, as required.

· May assist with sales meetings and trade shows, as needed.

· May develop quotations and request bid or performance bonds for customers within company profit objectives and guidelines.

QUALIFICATIONS

· Minimum of a two-year business/trade degree preferred or the equivalent in work experience.

· Minimum of two years of prior customer service, city desk or sales experience with strong knowledge of electrical products and systems preferred.

· Technical ability to understand electrical systems with a minimum of two-years of prior electrical distribution experience preferred.

· Ability to read, write and speak in English preferred.

· Prefer strong working knowledge of PC for Windows, Microsoft Office (Excel, Word, and PowerPoint), Internet, Email and SAP software.

COMPETENCIES

· Excellent customer service skills include being competent, accurate, responsive and engaged.

· Excellent interpersonal, written and verbal communication, reading, and customer service skills are preferred

· Ability to effectively plan and organize.

Equal Opportunity For All

It’s not just the law. It’s something we’ve believed in since our founding. We value the diversity of all of our employee-owners and will always be an equal opportunity employer.

Job Type: Full-time

Pay: $18.00 - $26.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $18 - $26