Customer Svc Specialist

Role Responsibilities:

• Set up standard, rush, forecast, and promotional orders through direct customer interaction

• Provide customers with shipment tracking updates, estimated delivery times, and support for accounting inquiries related to credits or debits
• Investigate and communicate resolutions for shipment errors
• Understand production schedules and transportation constraints to troubleshoot order issues related to product availability
• Create export shipping documents through external systems for Cold Storage shipments
• Review minimum order quantities and item sales history to identify and promote additional sales opportunities
• Receive and process daily customer orders via phone (including pre‑orders), fax, email, web, EDI, and load requests with accuracy and timeliness
• Maintain order cut‑off timing in coordination with business units
• Develop strong knowledge of company products, programs, and systems used to manage customer accounts
• Perform additional duties or special projects as assigned by management

Qualifications and Experience:

• High School Diploma or GED required

• 5 years of customer service experience in a shared‑services environment or customer service center preferred
• General understanding of export processes is a plus
• Professional, caring, and enthusiastic communication style when interacting with customers and colleagues
• Strong phone etiquette, problem‑solving abilities, and customer service skills
• Skilled in de‑escalation and resolving issues for dissatisfied customers
• Experience supporting multiple locations, product lines, and customer groups—especially in a start‑up or rapidly growing environment
• Ability to organize, prioritize and perform at a high level in a fast‑paced setting
• Excellent listening, verbal and written communication skills, including grammar, spelling, and proofreading
• Proficient with Microsoft Office—especially Excel—and comfortable with 10‑key and basic math
• Demonstrated ability to work independently and collaboratively in dynamic environments.

EOE Vet/Disability

Morning Glory is proud to be an Equal Opportunity Employer. We actively seek to recruit, hire, and promote qualified individuals from all backgrounds, including women, minorities, veterans, and individuals with disabilities.

In accordance with the Americans with Disabilities Act (ADA), Morning Glory provides reasonable accommodations to qualified individuals with disabilities to ensure equal access to employment opportunities without imposing undue hardship on Morning Glory. If you require an accommodation during the application process or while employed, please contact Human Resources at HR.HQ@bordendairy.com for assistance.

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