Commercial Lines Insurance Account Manager

Join Borawski Insurance, a renowned establishment located in the heart of Northampton, Massachusetts, as an Experienced Commercial Lines Insurance Account Manager. We are committed to excellence in service delivery and client satisfaction. As a pivotal part of our team, you will leverage your expertise to manage and optimize commercial insurance accounts, ensuring an outstanding client experience. Expert knowledge in the commercial insurance sector will enable you to assess client needs accurately and offer tailored insurance solutions that maximize coverage benefits. At Borawski Insurance, we place high value on fostering a supportive and collaborative environment, embracing a positive and inviting space where professional growth is encouraged. If you are enthusiastic about providing unmatched client service and building long-lasting relationships, we welcome you to bring your ambition and unparalleled service skills to our team. Compensation includes a competitive base salary plus commission and bonus opportunities, determined by years of experience, size and complexity of book handled, niche expertise, and overall contribution to team growth and development.

Salary Range: $60,000.00 - $75,000.00 per year

Annual Base Salary Commission Bonus Opportunities

Experience:

Minimum of 3 years of experience as a Commercial Lines Account Manager within an insurance agency setting. (Applicants without prior insurance agency experience will not be considered.)

Licensing:

Must hold a valid Massachusetts Insurance Producer License (Property & Casualty).

Communication:

Exceptional verbal and written communication skills with the ability to interact professionally with clients, carriers, and team members.

Organization:

Proven ability to manage multiple accounts and priorities while maintaining a high level of accuracy and attention to detail.

Problem-Solving:

Strong analytical and decision-making skills with the ability to proactively identify and resolve issues.

Technology:

Proficient in insurance management systems and the Microsoft Office Suite (Outlook, Excel, Word). Experience with AMS360 or similar systems is preferred.

Customer Service:

A demonstrated commitment to client satisfaction, retention, and relationship-building.

Location:

This position requires on-site attendance at our Northampton, Massachusetts office. Hybrid schedule is available after 6 month period.

Account Management: Manage a designated portfolio of commercial lines accounts, ensuring all client needs are met and exceeded.

Client Interaction: Serve as the primary point of contact for clients, providing excellent customer service and support in a timely manner.

Policy Review: Conduct comprehensive reviews of insurance policies with clients to ensure complete understanding and satisfaction.

Documentation: Maintain accurate records in our agency management system, ensuring all client information is up-to-date and handled securely.

Problem Resolution: Address and resolve client inquiries and issues effectively, liaising with insurance carriers as necessary.

Renewal Processing: Oversee the annual renewal process for all commercial accounts, striving for clarity and accuracy in all transactions.