Customer Loyalty Representative - Healthcare/Pharmacy

Customer Service Representative

Location: Boothwyn Pharmacy
Schedule: Full-Time, Monday–Friday
Shifts Available:

• 10:30 AM – 7:00 PM

Job Summary

Boothwyn Pharmacy is seeking a motivated Customer Service Representative to provide exceptional support to patients, healthcare providers, and veterinary offices. This role combines customer service, relationship building, and inside sales to help grow our customer base while delivering an outstanding customer experience.

Responsibilities

• Answer incoming calls from patients, providers, and customers professionally and efficiently.
• Resolve customer inquiries and document interactions accurately.
• Build and maintain positive customer relationships.
• Follow up on leads and generate new business through outbound calls.
• Promote Boothwyn Pharmacy's products and services.
• Maintain accurate records using CRM and pharmacy systems.
• Collaborate with internal teams to ensure excellent customer service.

Qualifications

• High school diploma required; college degree preferred.
• 2 years of customer service, call center, or administrative experience.
• Pharmacy or healthcare experience would be a plus.
• Excellent communication, organization, and problem-solving skills.
• Proficiency with Microsoft Office and CRM/database systems.
• Ability to multitask in a fast-paced environment while maintaining professionalism.

Why Join Boothwyn Pharmacy?

• Competitive pay
• Full-time, stable schedule
• Supportive team environment
• Opportunity for growth and career development
• Meaningful work helping patients receive quality pharmacy care

As a growing and evolving organization, Boothwyn combines the stability of an established pharmacy with the energy and innovation of a company focused on continuous improvement. Our team is committed to quality, patient safety, regulatory excellence, and operational effectiveness.

We believe our employees are our greatest asset. Whether working in production, quality assurance, customer service, pharmacy operations, regulatory affairs, or administration, every team member plays a vital role in helping us deliver exceptional service and care.